As companies focus on supporting a CX strategy that spans the entire business, they often struggle to make meaningful progress because they haven’t put the needed communications foundations in place.

Every moment, around the world, Quadient® is enabling companies to connect with people to deliver great experiences through exceptional, meaningful and personalized omni-channel communications.

ONE EXPERIENCE, UNLIMITED CHANNELS

Improve the touchpoints that matter most to your customers:

Statements

Statements

Correspondence

Correspondence

Complex documents

Complex documents

Email & SMS

Email & SMS

Forms

Forms

Mobile and web content

Mobile and web content


Generate content that is:

Generate content that is:

Managed by your business users

Managed by your business users

Governed by approval processes

Governed by approval processes

Mobile and digital ready

Mobile and digital ready

Create customer communications that are:

Personalized

Personalized

Ready for delivery via any channel

Ready for delivery via any channel

Compliant with regulations

Compliant with regulations

Guided by customer journey mapping

Guided by customer journey mapping

Customer Communication Unification
White paper

Customer Communication Unification

This paper is designed to guide enterprises through the process of migrating to a single platform for all communications. ...
Gartner Report Adapt Communications
Analyst report

Complimentary Gartner Research: Adapt Customer Communications to the Demands of the Digital Customer Experience, 2018

In this complimentary report, Gartner advises how organizations should leverage next-gen customer communications technology as a powerful CX tool. ...
Forrester Report Now Tech CCM 2019
Analyst report

Forrester Report: Now Tech – Customer Communications Management, Q1 2019

In this complimentary report, Forrester provides recommendations on what organizations should look for when selecting a CCM platform.  ...
It was a great decision 10 years ago… will it still be great in 10 years?
Webinar

On Demand Webinar: It was a great decision 10 years ago… will it still be great in 10 years?

Today’s enterprises face serious challenges as their customers demand interactions on more communications channels. This becomes more complex to maintain as compliance is evolving to respond to customers’ concerns of data privacy and security. During this 30-minute webinar recording, Quadient demonstrated our vendor neutral CCM migration approach....
Move from Delivering a Message to Building Interactions
Webinar

Webinar: Move from Delivering a Message to Building Interactions

Watch this webinar recording where Quadient discusses how to “Move from delivering a message to building interactions”. ...
Rethink your role
Webinar

Webinar: Rethink Your Role in Multi-channel Communications

Watch the webinar replay to learn how building on the traditional print business to create an omnichannel offering can transform your business....
Gartner Predicts 2019
Analyst report

Gartner Predicts 2019: Technological Convergence of Content Services

According to Gartner, "customer communications management (CCM) is evolving from unidirectional to bidirectional communications." Access this complimentary Gartner report with insights from Quadient. ...
Forrester Report Now Tech CCM 2019
Analyst report

Forrester Report: Now Tech – Customer Communications Management, Q1 2019

In this complimentary report, Forrester provides recommendations on what organizations should look for when selecting a CCM platform.  ...
Gartner Report Adapt Communications
Analyst report

Complimentary Gartner Research: Adapt Customer Communications to the Demands of the Digital Customer Experience, 2018

In this complimentary report, Gartner advises how organizations should leverage next-gen customer communications technology as a powerful CX tool. ...

THE QUADIENT PLATFORM AT A GLANCE

THE QUADIENT PLATFORM
AT A GLANCE

QUADIENT INSPIRE (CCM)

Consistent omni-channel communications
Consistent omni-channel communications
Output and compliance Management
Output and compliance Management
Business user empowerment
Business user empowerment
CCM platform consolidation
CCM platform consolidation

QUADIENT INSPIRE

Customer Communications
Management (CCM)

QUADIENT INSPIRE
(CCM)

QUADIENT DIGITAL ADVANTAGE SUITE

HTML5 Communications
HTML5 Communications
Mobile and web delivery
Mobile and web delivery
Create digital documents
Create digital documents
Digitized processes
Digitized processes

Digital transformation

QUADIENT DIGITAL
ADVANTAGE SUITE

QUADIENT CUSTOMER JOURNEY MAPPING

End-to-end journey mapping
End-to-end journey mapping
Real-time collaboration
Real-time collaboration
CX visibility across silos
CX visibility across silos
On-going CX enhancement
On-going CX enhancement

QUADIENT CUSTOMER
JOURNEY MAPPING

WHY CHOOSE QUADIENT?
Read why our customers chose us 

Experience

Experience

Over 2,000 customers worldwide

Backed by the experts

Backed by the experts

Ranked a Leader by Gartner & Forrester

Future-proof technology

Future-proof technology

Fastest release rates in the industry

Proven results

Proven results

95% customer satisfaction rate

 
 

Quadient Named Overall Leader on the Aspire Leaderboard 2018

Quadient’s award-winning CCM solution, Inspire, helps companies around the world design, manage and deliver personalized, accurate and compliant communications across all channels, from one centralized platform.

Get a complimentary copy of the report here.

Learn more

Our Customers

Aegon
Aetna
Allison
Allstate
Asterion
Banca Popolare di Sondrio
BNP Paribas
Bradesco
Canaccord Genuity
Canon
Corner Banca
Crédit Agricole
Engie
FedEx
Fidelity National
Fubon Bank
Assicurazioni General
HomeServe
Humana Inc.
ING
KPMG
La Caja
Mailstreet
MetLife
Michelin
Monceau Assurances
NCP
Oneil
Pacific Life
Ping an Bank
Pondres
QuadGraphics
Quicken Loans
Royal Neighbors
RR Donnelley
Shutterfly, Inc.
Société Générale
Stralfors
Sumitomo Mitsui Banking Corporation
Sunrise
Transamerica
Waverton
World Wildlife Fund
Yves Rocher
  • Quadient’s ability to repurpose legacy applications gave us a risk free, cost-effective solution for highly modernized communications.

    Source:

    Executive Director, Document Services department, Retail and Investment Bank

  • Quadient has been extremely helpful in showing us the best way to accomplish certain tasks and they had our employees fully trained in less than six weeks. I’ve worked with many providers over the years and Quadient is at the top when it comes to their knowledge and professionalism.

    Source:

    Senior Vice President, Policy Business Integration. Top U.S. Insurer

  • The dynamic electronic account statement designed by Inspire is beautiful and informative. Account statements are a bridge between us and our customers. Precision marketing through automatic push advertising enables us to provide customers with relevant product information. Interactive coordination helps us to make whole-process preview a reality, which is really constructive for improving the internal communication and working efficiency of Fubon Bank.

    Source:

    Ms. Ye Lifang, Director of Personal Finance Department, Fubon Bank

  • We have managed to consolidate legacy systems, both home-grown and commercial, with Inspire.

    Source:

    IT Professional, Medium Enterprise Financial Services Company

  • Inspire is the most advanced and reliable CCM solution in the marketplace. The service and document management are extremely well integrated and the solution enables us to help our customers to deliver an exceptional omni-channel experience.

    Source:

    José Casado, Consultant, TenStep - CAPSIS

  • Quadient has independent validation from Gartner and Forrester. We appreciate the support Digital Advantage Suite and their user community offers. Their product development roadmap demonstrates innovation and a commitment to the future.

    Source:

    Senior IT Manager, Medium Enterprise Government Company

  • I have been using Inspire since its inception in 2004 and it is by far the leader in the customer communications management (CCM) industry. I’ve been very pleased with the software.

    Source:

    Joel Hanson, IT Professional, Impact