How we help
ENTERPRISE OMNICHANNEL COMMUNICATIONS
Manage customer communications across all channels from a single platform with simple drag and drop layout design.
DIGITAL DOCUMENT MANAGEMENT for SMB'S
Automate your customer communication workflow and deliver documents via print, digital, or outsource.
PARCEL LOCKER SOLUTIONS FOR RETAIL
Improve the customer experience, drive in-store traffic, and increase efficiency with contactless parcel lockers.
SMART MAILING AND SHIPPING SOLUTIONS
Serve your customers better with accurate, timely, personalized, and low-cost mail.
Trending now with industry experts
Gartner Market Guide for Customer Communication Management,...
Get a complimentary copy of the 2021 Gartner Market Guide for CCM, courtesy of Quadient. Applications and software...
What’s new at Quadient
Quadient Named Overall Leader in 2021 Aspire Leaderboard...
“With the highest net promoter score on the Aspire Leaderboard for the third year in a row and its strong focus on omni-channel orchestration and digital communications, we see Quadient well-positioned for success as it builds out its SaaS platform.”
Parcel Pending by Quadient finished off 2020 with impressive growth, having nearly doubled total installations of their smart locker solutions. This growth comes amid consumer demands for safe and secure solutions to retrieve deliveries and is compounded by increases in online shopping.
With Quadient cloud-based Customer Journey Mapping, part of Quadient’s Customer Experience Management (CXM) suite of solutions, British Gas creates and manages in-depth, intelligent journey maps that are used to visualize the customer journey, orchestrate customer communications and provide insights into customer satisfaction levels and business impact at each touchpoint.
Quadient® Impress version 1.2 is now available - an upgrade of the multichannel outbound document management platform that automates the customer communication workflow for small and medium businesses (SMBs). Quadient Impress version 1.2 includes architecture upgrades throughout the cloud-based platform that speed the task of preparing and sending customer communications on-site or remotely with greater scalability and enhanced security.
Customers making meaningful connections with Quadient solutions
The dynamic electronic account statement designed by Inspire is beautiful and informative. Account statements are a bridge between us and our customers. Precision marketing through automatic push advertising enables us to provide customers with relevant product information. Interactive coordination helps us to make whole-process preview a reality, which is really constructive for improving the internal communication and working efficiency of Fubon Bank.
Director of Personal Finance Department, Fubon Bank
Quadient has been extremely helpful in showing us the best way to accomplish certain tasks and they had our employees fully trained in less than six weeks. I’ve worked with many providers over the years and Quadient is at the top when it comes to their knowledge and professionalism.
Policy Business Integration. Top U.S. Insurer
Migration made easy
Quadient’s ability to repurpose legacy applications gave us a risk free, cost-effective solution for highly modernized communications.
Document Services department, Retail and Investment Bank
All departments access the Quadient mailing machine for their own mailings needs: customer correspondence, billing notices and employee communications (HR-related). The Quadient team responds rapidly to our needs, either by phone or in-person, for support.
VP Operations , University Bank
Ease of use makes the machine easy for training multi-users within the company. This has increased efficiency by reducing the workload for the Operations Department. The model we selected also improved our velocity when we process larger volumes of mailings.
VP Operations , University Bank
Superior customer service
Quadient account representatives are diligent in providing a commendable customer experience for us.
Business Professional, United Parcel Service, Inc.