Customers all have different needs, mail preferences and ways in which they wish to communicate and receive mail from their suppliers. As a buyer, they expect the company with which they do business to understand their needs and anticipate their demands without asking for it. Therefore, even though almost everything today is exchanged through some form of technology, some customers still prefer operating the old fashioned way of receiving communications in non-digital format and have a heavy reliance on postal mail. As a company, the pressure to accommodate multi-channel communications can be cumbersome- but the pressure shouldn’t fall on your internal mailroom. If you’re looking to give your current manual mail processes a facelift, explore the benefits of Quadient’s Hybrid Mail solution which focuses on the automation advantage.

According to the Universal Postal Union Research on Postal Markets Report, “Our analysis shows that the size of the world letter post-market reached about $320 billion in 2015 and that the cross-border component remained at slightly less than 4%. The share of the international post is, however, most likely to grow steadily in the coming years given the rapid expansion of international e-commerce transactions. Competition in the e-commerce delivery market is fierce and rapidly evolving, driving Posts to continuously innovate and develop new offerings. With the evolution of the market, consumers are increasingly looking for convenience, predictability and/or speed according to their consumption circumstances.”  With facts like these to keep in mind, businesses like yours should also be open-minded to business process automation and what it takes to live in today’s evolving world without compromising on quality and loyalty to the customer base. Thinking about automation as an everyday staple in your business has many advantages. 

Increase Value and Slash Operational Costs 

Outsourcing mail processes through Quadient’s Hybrid Mail’s print driver technology, you eliminate the need to have expensive on-premise hardware like printers, scanners and supplies like ink, paper and toner and redirect your staff to do the very same job on a computer with an internet connection. Hardware also requires maintenance costs to go along with it, whereas an automated software solution has a greater ROI. Saving money on such operational costs and physical overhead also clears up office space and if rent is an issue for companies in big cities, this is very important. Most importantly, through an automated pay per use pricing plan, you can pay only for what you send and are not having to stock, prepare and supply your cabinets with excessive materials for unanticipated mail runs during high peak volumes. 

Optimize Quicker, More Efficient Ways of Mailing 

Mail processes are no longer going to require long strenuous hours of printing, folding, stuffing, stamping, and metering. Also, you no longer have to worry about wrong letters getting stuffed into the wrong envelope or the wrong documents being grouped together and being sent to the wrong customer. Through our Hybrid Mail solution, rest assured that through our start of the art printing facility, our intuitive technology removes the labour and pain out of mail processes and allows you to track your mail job from processing to successful completion and out to the USPS for delivery. Lastly, the faster things like invoices get sent out, the greater the likelihood of receiving payment back within a reasonable timeframe. Whether you send a single piece of mail or batch documents, the processing and work is all handled by us, so you can free your employees to focus on high-value tasks instead.

Integrate Mail Process and Securely Archive Your Documents 

Through business intelligence, you can integrate multiple system outputs into a single file or batch upload or even directly from any ERP or other business application and even create customize mail options for all your jobs. With the ability to forecast out mail jobs and save scenarios, you can save repetitive mail processes with like mail options and page options for faster future mailing and ease of use. Most importantly, unlike pure paper-based manual mail processes, through our archiving capabilities- you can archive every single page of every mail sent to your customers for up to eleven years for easy retrieval and access in the future. . 

A productive mail workflow is critical to any company. An effective mail preparation process and delivery workflow results in happy customers that stay with your company and influence others to work with you as well. Mail is one of the main ways that companies interact with their customers on a regular basis. You want to be sure that you are making the most of this opportunity to connect with your customers. 

Did we tempt you enough to learn further? If so, check out how Quadient’s Hybrid Mail solution can work for your business and contact us today.

Payal Khandhedia

Payal Khandhedia

Global Product Marketing Manager, Business Process Automation

Payal Khandhedia is a Global Product Marketing Manager at Quadient focusing on business process automation. Payal brings a wealth of rich leadership, strategic insight and product analysis experience from her tenure and roles in product management and marketing positions held at leading Wall Street firms like Morgan Stanley and OppenheimerFunds. Throughout her career, she has built a strong personal and professional brand predicated on excellent customer relationship management and communication, complex problem solving, change management, and product and sales strategy among others. 

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