Customer Transformation is no longer quiet at Quadient…

Scott Draeger
Posted by Scott Draeger VP of Customer Transformation Wednesday, March 13, 2019 - 21:26

Scott joined the industry in 1997, after earning a B.A. from University of Nevada, Las Vegas. He started as a document designer using several VDP technologies, before moving to the software side of the industry. He has more than 17 years of experience in the document composition software industry as both a transactional document designer and a software vendor. He earned his EDP and M-EDP certification from Xplor and his MBA in 2007 from the Lake Forest Graduate School of Management.

Customer Experience Update
Customer Transformation is no longer quiet at Quadient…

I’ve been working on Quadient’s Customer Transformation Initiative since August, and I’ve been pretty quiet until this week. Since August, I have been very busy listening to customers, prospects, and even some people at accounts we didn’t win. I spent a lot of time with analysts, our services team, and customers in several countries. I have also had the pleasure of working with a skunk works team on something very special. Quadient has created some revolutionary technology that brings incredible speed and efficiency to legacy CCM migrations.

We looked at the market, and we know that most enterprises have multiple CCM systems in place. There are systems from Elixir, FIS (Metavante,) OpenText, Oracle, Papyrus Software, Pitney Bowes and others who have been generating output for decades. There are billions of CCM communications created monthly by home grown systems as well. Every time I talk with customers and prospects, they want to consolidate to a single system to reduce risk, cost and frustration.

So, Quadient created a vendor agnostic CCM migration tool that feeds on the output from any commercial or home grown CCM utility. It analyses production files, identifies unique document types, and breaks down the communication into logical content and paragraph units. Not only does the tool break things down to the smallest reusable content elements, it creates reports on how to reassemble them. Not only does it create the report, it also populates the Inspire Content Manager with the content, so every paragraph is imported and accessible by Inspire Design and Inspire Interactive. 

What does this mean? Well one of our clients spent over two person years meticulously documenting the rules inside of their non-Quadient legacy system. Using our tool, which uses powerful AI, ML and NLP technology, we extracted the content, and pointed to the same questions in under two weeks. Not only did we cut that time down, but at the end of our two weeks, we had a serviceable sample application that was able to generate over half of the documents. 

We also identified reusable content elements that reduced the amount of content that needed to be managed by the business units by over 50% by identifying textual similarities across multiple communication types in the same production files. To achieve this, we processed millions of output records to apply expertise to the actual production, and not series of rules (used or not) that accumulated over the past 15 years the application was in production.

So, if you want to get off one (or all) of your systems, join our preview webinar on March 21. It’s called; “It was a great decision 10 years ago… Will it still be great in 10 years?” We know you are running multiple systems. We understand it was probably the best decision at the time. But, times have changed, and we’re here to help you move to the future. If you are interested, please register here.