While campus and university studies are remote or a hybrid mix of remote and in-person, mailroom operations at these locations have not ceased. Physical campus operations remain essential, and the ripple effect it has on various campus amenities is substantial. Students and faculty alike are still receiving parcels, which range from books and electronics, to supplies and equipment. These items are processed through the mailroom by staff with a limited storage space and multiple responsibilities, all balanced against business hours. As a result, many colleges and universities have been forced to rethink campus delivery.

In order to understand how higher education organizations are managing the ever-changing campus environment with their current mailroom operational processes, Parcel Pending by Quadient conducted research in collaboration with Spaces4Learning to examine the most important challenges facing college and university mail centers today.  

Within the survey, participants were asked a number of questions surrounding current mailroom concerns, staff, and space. The responses are primarily from public and private four-year institutions, the remainder are from trade/vocational institutions, two-year colleges, and graduate-only institutions.  

Top findings include:

  • Nearly 47 percent of respondents cited mailroom and storage space as a major concern
    The most commonly cited challenge among respondents is mailroom and storage space. With a limited amount of space and storage, (over half those surveyed have a dedicated 10’ X 10’ or 20’ X 20’ space) – a solution is required to continue to receive and store parcels while the staff maintains day-to-day operations.

     
  • Less than 8 percent of respondents said their mailrooms were open 24/7
    If recipients were able to pick-up their items at any given time (24/7) – it would create more available mailroom space (less items in storage), decrease the number of persons in retrieval line-ups, and provide a better campus experience.

     
  • Over 70 percent of respondents are currently working with tracking systems implemented in the last five years
    A multitude of advancements have been made to parcel tracking systems, which provide many benefits within campus mailroom operations. These advanced tracking systems give staff access to in-depth tracking history and location updates to answer to inquiries quickly and efficiently.

Why Parcel Pending by Quadient?

Parcel Pending by Quadient Parcel Lockers integrated with our Web Tracking System (WTS) helps universities around the world reduce operational expenses and facilitate the campus parcel process. Parcel Pending by Quadient offers a wide range of solutions that ensure the simple and secure delivery and retrieval of packages.

We provide parcel lockers that are:

  • Secure. An automatic log is kept of every drop-off and pick-up for full chain-of-custody visibility. The sturdy steel lockers keep all contents safe.
  • Convenient. 24/7 Package collection.
  • Carrier agnostic. Any delivery carrier can deliver to our parcel lockers.
  • Contactless. Utilize a contactless delivery, collection, and return process to remove queues and limit unnecessary contact with others.

Accompanied by WTS, which:

  • Provides easy access package status and history, all from a desktop or mobile app.
  • Keeps sensitive data encrypted and hosted in one of the most secure data centers in the world, eliminating the need for expensive on-premise hosting infrastructure. 
  • Is easily configurable to fit any organization's workflow and business requirements. 
  • Helps alleviate storage space headaches and saves time, and has the ability to classify and plan internal deliveries.

Contact us today to learn more about why Quadient is the best partner for your mailroom operation goals.

To learn more about what the respondents had to say and review the key recommendations how to use Parcel Locker and Web Tracking Systems to improve the overall campus experience – download the complimentary White Paper Campus Operations during the Pandemic

 

Christopher O’Brien

Christopher O’Brien

EVP, Parcel Pending by Quadient

Christopher O’Brien is the EVP of Parcel Pending by Quadient, based in New Jersey. Christopher has developed his experience in many roles involving automating business workflow, including launching the current higher education division focused on parcel and mail solutions. Christopher has worked within this industry for over twenty years with assignments in Australia, Chicago, San Francisco and is now back on the East coast where he started.  In addition to his love for family and travel he is a passionate baseball fan. 

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