The secret to improving your customer retention rateThursday, Oct 8th 2020
If companies want to increase their customer retention rate they must shift from selling to customers to building a better experience for customers.
What Covid-19 has Taught Telecoms about Customer Experience ManagementMonday, Sep 28th 2020
Covid-19 has impacted the customer experience expectations of telecom customers. Learn how and what CX professionals need to do to manage them.
Taking Utility Customer Communications to the Next LevelWednesday, Sep 16th 2020
Currently, many utilities are still managing communications through separate teams that use incompatible technologies for individual channels, often multiplying the complexity and cost of efforts...