How Touchless Claims Processing Enables Insurers to Improve CX and Business OperationsTuesday, Dec 15th 2020
By combining telematics and AI with their CCM platform, insurers are creating a touchless claims process that enhances CX and business operations.
Three lessons COVID-19 taught us about successful crisis communications in the Healthcare IndustryMonday, Dec 14th 2020
Sharing prevention information, costs for testing and treatment, vital information about the disease and how it spreads – our members and patients relied on regular, accurate and accessible...
Positioning your CX strategy to succeed after the pandemicMonday, Nov 23rd 2020
Kaspar Roos, CEO of industry analyst firm, Aspire, recently discussed three distinct changes that have resulted from the pandemic at Quadient’s virtual Inspire Days conference. Aspire surveyed more...
The top 5 challenges of customer journey orchestration, and how to overcome themFriday, Nov 6th 2020
Customer Journey Orchestration is the next step in customer journey mapping. Businesses should have a healthy understanding of the pain-points others encountered while implementing customer journey...