Over the past several years Macrosoft has seen a wave of change as new clients want to move into an Agile Development program with delivery after every two-week Sprint.  We embrace this approach and agree it is best for project success.  But as we heard from Ammar Alwahab, Quadient Project Lead, at the Quadient Inspire annual meeting held in San Antonia Texas, before you can begin your Sprints the groundwork must be in place.

Both Macrosoft and Quadient agree a robust Agile methodology is essential to the success of a long-term project. But before you can kick off agile template development, your organization needs to put in place the proper building blocks.

Agile software development can be defined as a methodology under which requirements and solutions evolve through the collaborative effort of cross-functional business and technology teams. It leverages adaptive planning, evolutionary development, early delivery, and continual improvement, allowing for rapid and flexible response to change.

Before your company jumps into the Agile Sprint delivery schedule, we heard Ammar recommend four basic building blocks be properly in place.


Business Requirements
A business requirements document (BRD) details the business solution for a project including the documentation of customer needs and expectations.

Data Definitions
This includes a detailed listing of the type of data that is collected and where it is stored.

Project Team Assignments
Clear definitions of what functions are required for the Agile project team.

Testing Plan
A document describing the scope, approach, resources and schedule of intended test activities.

Macrosoft and Quadient both want you to get value and expected business outcomes from Inspire as soon as possible.  The objective is to take your communication need, aligned with your data definitions, to create an Agile template program with thorough testing to ensure success.



 

Allen Shapiro

Allen Shapiro

Director, CCM Practice - Macrosoft

Allen brings more than 25 years of diverse experience in Marketing and Vendor Management to Macrosoft Inc. As the Managing Director of our Customer Communications Management (CCM) practice, Allen leads the Onshore and Off-shore CCM development teams. Additionally, Allen oversees pre-sales activities and is responsible for managing the relationship with our CCM software provider Quadient.

Related Resources

Sodexo ensures client satisfaction through mail tracking from Quadient
Case Study

Sodexo ensures client satisfaction through mail tracking from Q...

For more than ten years, food services and facilities management company Sodexo has partnered with Quadient, a...

wholesale distributor brochure
Brochure

Document Automation for Small Wholesale Distributors

Eliminate manual, processes, automate customer communications

How to improve Child Support Enforcement (CSE) programs with limited funding
Infographic

How to improve Child Support Enforcement (CSE) programs with limited funding

This detailed infographic illustrates how the ability to directly and quickly communicate with constituents is imperative and explains how a centralized customer communications management (CCM) platform can enable CSEs to increase their performance with limited finances.
Child Support Enforcement Systems: How to Improve Program Performance
eBook

Child Support Enforcement Systems: How to Improve Program Performance

This eBook explains how a unified CCM platform can help CSE programs improve the customer experience with existing legacy infrastructure, and increase case loads, which in turn generates more funding from the federal government.
Experience

Experience

A rich history of world-class leadership

Backed by the experts

Backed by the experts

Gartner, Forrester, and Aspire

Expertise

Expertise

8 billion personalized experiences annually

Proven results

Proven results

96% customer satisfaction rate