When inbound mail and parcel volumes increase, it puts already busy mailrooms under more pressure. Volume spikes whether seasonal or otherwise mean that mailrooms may receive more deliveries than can be handled or managed by a manual process.

Manual Tasks and Multi-Handling

Managing an overload of inbound deliveries is challenging. For larger enterprises with a centralized receiving area and delivering parcels without error to multiple office locations just adds to the complexity. In this case, it’s likely a single item may be handled multiple times by multiple people before it reaches its intended recipient.

Mailrooms that use a manual process to log incoming parcels, for example, put themselves at risk for packages being lost or misdirected. When parcel tracking is not automated from drop off to delivery these gaps can lead to a broken chain of custody. In addition, if an item gets lost in transit valuable employee time can be swallowed up trying to resolve issues.  

Inbound Parcel Tracking for Reliability and Visibility

An inbound mail tracking system records the arrival of parcels on-site and tracks each item in real-time as it makes its journey through electronic proof of delivery. As a cloud-based or on-premise system, this scalable solution assists mailroom employees by providing a more reliable and efficient end-to-end system. Comprised of recording and labeling software, a hand-held device for tracking, and a web-based reporting system it not only tracks a package from drop off to delivery but allows mailroom employees to quickly look up the parcel status at any point in the chain of custody.

By streamlining inbound receiving, small businesses as well as enterprises can enjoy a faster, more efficient process and deliver a high-quality service to internal customers.

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