When you work with the Quadient Suite, you quickly become familiar with Quadient Inspire Designer. Besides its powerful document creation tools, it provides you the option to create Dynamic Communications. Sounds cool enough, but what is a Dynamic Communication and why should you care?

Dynamic Communications (also often called a ‘DC’) takes customer communications to the next level and allows you to communicate with your customers in a whole new way. Let me take you on a journey. 

Imagine you are a utility company. Every month, your customer receives an energy bill in the mail which contains a letter, an energy usage and cost breakdown, and additional information on energy efficiency programs they can participate in to reduce their energy use and cost. 

 

Sound familiar? Typically, the customer simply pays the bill and moves on with their day.

What happens if you transform that static design template into a Dynamic Communication? With sliders, input fields, and many more components, you are able to give the customer a better understanding of the cost-benefit associated with enrolling in a solar energy program for example.  Moreover, the customer has the opportunity to respond in real-time to your offer by requesting further information on how to enrol in the program.

With Dynamic Communications, Quadient Inspire helps you create more meaningful engagements with your customers. 

 

Michael is a Senior Software Engineer at Eclipsegroup, a Quadient customer. 

Eclipse was founded in 2006 as a marketing service provider, specialized in complex cross-media campaigns.

After taking over some large transactional managed service projects in 2015, the focus shifted more towards managing, supporting and optimizing ongoing processes in the field of transactional communication.

Today Eclipse, strengthened by its partners, is a full service system integrator in customer communication, customer experience and transactional communication solutions.

Michael Doomen

Michael Doomen

Senior Software Engineer, Eclipsegroup

A Senior Software Engineer at Eclipsegroup, Michael joined the industry in 2012 after a career at the Royal Dutch Army. He started as a document designer using Quadient technologies, before moving to the software side of the industry. He has more than 6 years of experience in the document composition software industry as both a transactional document designer and a software vendor.

Related Resources

Sodexo ensures client satisfaction through mail tracking from Quadient
Case Study

Sodexo ensures client satisfaction through mail tracking from Q...

For more than ten years, food services and facilities management company Sodexo has partnered with Quadient, a...

wholesale distributor brochure
Brochure

Document Automation for Small Wholesale Distributors

Eliminate manual, processes, automate customer communications

How to improve Child Support Enforcement (CSE) programs with limited funding
Infographic

How to improve Child Support Enforcement (CSE) programs with limited funding

This detailed infographic illustrates how the ability to directly and quickly communicate with constituents is imperative and explains how a centralized customer communications management (CCM) platform can enable CSEs to increase their performance with limited finances.
Child Support Enforcement Systems: How to Improve Program Performance
eBook

Child Support Enforcement Systems: How to Improve Program Performance

This eBook explains how a unified CCM platform can help CSE programs improve the customer experience with existing legacy infrastructure, and increase case loads, which in turn generates more funding from the federal government.
Experience

Experience

A rich history of world-class leadership

Backed by the experts

Backed by the experts

Gartner, Forrester, and Aspire

Expertise

Expertise

8 billion personalized experiences annually

Proven results

Proven results

96% customer satisfaction rate