AMENDED ON: 24 February 2021

In an effort to ensure you’re aware of any service disruptions that may impact your business, we’ve compiled a list of resources and links to postal and carrier alerts and updates around the globe.

We will update this post regularly with continuing news and information as we strive to keep your operations informed and your communications flowing.

Go to: United States / Canada / France / Belgium / Netherlands / UK / Ireland / Germany / Switzerland / Italy

 

 

 

UNITED STATES

USPS / Service Alerts / U.S. Postal Service Statement on the Coronavirus / Business Mailers Alerts / Domestic Service Alerts / International Service Alerts 

USPS Service Alerts have information for consumers, small businesses and business mailers about postal facility service disruptions caused by weather-related and other natural disasters or events.

Visit www.ready.gov or www.listo.gov to prepare for hurricanes and severe weather.

As of 22 February 2021
Severe winter storms are bringing snow, freezing rain and bitter temperatures to some parts of the country. Power outages are widespread. Please check our service alerts for any impacts to our operations in your area.

Delays may occur in the processing of Sure Money (DineroSeguro) transactions as a result of winter storm power outages.

Due to the impact of winter storms, the Postal Service has extended the suspension of accepting all live animals nationally for air transportation through Thursday, Feb. 25. Acceptance of live animals will resume on Friday, Feb. 26. Important clarification: Acceptance means we (Postal Service) cannot accept LIVES for the Air Transportation Network until Friday, Feb. 26, 2021 for movement on Saturday, Feb. 27. This may be extended again depending on the weather conditions. Questions may be directed to your local Business Service Network.
 

UPS / Domestic and International Alerts / How UPS is responding to the Coronavirus / Impact of the Coronavirus on our Service Guarantee

As of 18 February 2021
Significant Weather Events in the U.S. Are Impacting the UPS Network

UPS is Open for Business
UPS operations will continue, with daily collections and deliveries except where constrained by government restrictions. 

Suspension of Service Guarantee
Effective March 26, 2020 and until further notice, we have suspended the UPS Service Guarantee (also referred to as the UPS Money Back Guarantee) for all shipments from any origin to any destination. For all U.S. origin shipments, the Service Guarantee suspension became effective as of March 24, 2020.

 

FedEx / Service Alerts / How FedEx is responding to the Coronavirus / Temporary Surcharge / Service Updates

As of 17 February 2021: Service Impact of Covid-19

As of 20 December 2021: COVID-RELATED UPDATES FOR FEDEX LOGISTICS AIR/OCEAN CARGO
  • What to know about shipment delays
    Record-breaking e-commerce orders, COVID-19 closures and weather events may cause package delays. Find out what you can do to manage your shipments.
     
  • Current situations affecting shipping 
    • Heavy package volume: The COVID-19 pandemic has created record-breaking shipment volumes. As more people shop online to avoid crowds in stores, those numbers have grown even more. This has created shipping volumes that are taxing logistics networks nationwide, which may cause delays.
       
    • COVID-19 business closures: The pandemic continues to cause businesses around the country to close. If you need to send a shipment to an area that’s experiencing closures, contact your recipient before you ship to ensure they’re open and able to receive your package.
       
    • Weather and other service disruptions: Seasonal weather events and other disruptions may occur and cause delays for inbound and outbound shipments. Our top priorities are the safety and well-being of our team members and providing the best service to our customers. 


DHL / Service Alerts / Emergency Situation Surcharge 

  • As of 27 November 2020

    "Connecting People, Improving Lives" is Deutsche Post DHL Group's mission and guides always our effort to become exemplary corporate citizens.

    In this critical global health crisis, our Logistics services and our worldwide network play a critical role, also in saving lives – whether it is by sending emergency medical equipment and supplies to healthcare workers; delivering necessity goods to private customers; or by finding solutions for companies to continue their operations.

    Against the backdrop of the global Covid-19 outbreak, Deutsche Post DHL Group business operations are being continuously adapted to mitigate potential impacts. As a globally operating company, epidemic and pandemic risk scenarios are an integral part of the Group's continuous risk planning. The Group follows a holistic management process that enables our business units to ensure the best possible operations for our customers even in an emergency.

    The safety of our employees and customers is paramount. In order to closely monitor and manage the Coronavirus outbreak, a Deutsche Post DHL Group Coronavirus task force has been established, led by the Group’s CEO. The Group’s task force also coordinates with international organizations (such as the WHO, CDC, ECDC and Robert Koch Institute) and provides the necessary information to all employees and relevant operations.

 

CANADA

Canada Post Canada Updates / International Updates

Updated information on mail delivery interruptions
Get details on weather and postal events that may impact mail delivery in your neighbourhood.
 

FedEx / Delivering For You (Service Updates & Hours / FAQS / Other Help) 

Support to help you adapt, evolve and thrive
The world is always changing. We’re here to help you adapt, evolve and thrive. We know that now more than ever, your customers rely on you for the things that matter most, when they matter most, for their homes, health and businesses. That’s why we’re committed to help you continue delivering for your customers—whether you’re reopening, reimagining your business, or managing growth.

Major mail and parcel service disruptions:

  • Temporary surcharge on all FedEx Express international parcel and freight shipments. Review: Rate Changes Overview
  • Signature Required Suspension: A physical signature is not required for FedEx Express and FedEx Ground shipments except when an adult signature is required. Review: Delivery Signature Options
  • Money-Back Guarantee Suspension: Suspended for FedEx Express and FedEx Ground services, effective immediately until further notice. Review: Policy

 

FRANCE

The French government has published a guide of best practices to ensure safe home delivery of parcels during COVID-19. Review: Guide of Best Practices

La Poste / Service Alerts

  • As of 30 March 2020: Service times are adjusted to 3 days a week, and rotating shift arrangements have been put in place. The postman will carry out rounds on a less regular basis than normal. Detailed information is provided in their online Q&A.

Relais Colis  / FAQsCoronavirus Information / Service Alerts

Mondial RelayHome / FAQs

Point Relais® delivery service , suspended on 17 March, has resumed gradually since 4 May and our deliveries to Points Relais® from 11 May 2020. This week of June 15 more than 8,000 Relais Points® are available again, which represents the vast majority of our network. Others will open in the following days and weeks. Many of you are entrusting us with your packages again. During this recovery period, delivery times can be a little longer than usual, thank you for your trust and understanding.

FedEx TNT / Service Alerts / Temporary Surcharge / Temporary service suspensions globally

The high number of shipments we are currently handling, closures related to COVID 19 and increased border control could lead to delivery delays. Before finalizing your shipment, please consult the last published service alerts.

DHL / Emergency Situation Surcharge / Service Alerts

Since the onset of this global pandemic, DHL teams have been working around the clock, continually adapting and adjusting the operations of our global network to align with new developments, regulatory requirements and constant changes in capacity and demand. That includes further significant reductions in – or the complete cancelation of – commercial flights in most countries, which has a dramatic impact on air uplift capacity.

As we work to serve the urgent needs of our customers, these factors, among others, have increased our costs beyond sustainable levels, which necessitated an adjustment to the surcharge.

 

 

 

BELGIUM

B Post / Service Alerts

  • As of 19 March 2020: b post is temporarily suspending of letters and parcels outside of Europe due to the mass cancellation of flights. 

FedEx / Service Alerts / Temporary Surcharge

Large numbers of shipments, COVID 19 related closures and an increase in border controls may cause delays in deliveries. Check the latest service updates before completing the shipment.

DHL / Service Alerts / Emergency Situation Surcharge

 

 

 

NETHERLANDS

Post NL / International Service Alerts / Coronavirus Information / Current Information by Destination

In the Netherlands, the coronavirus is now more or less under control. However, many other countries are still facing severe challenges. As a result, strict corona measures remain in place. In many countries, steps have been taken to minimise physical contact when delivering mail and parcels. Recipients in these countries may no longer be required to sign for delivery, for instance. In addition, many countries around the world are taking measures that may affect the processing and delivery of mail and parcels.

FedEx / Service Alerts / Temporary Surcharge / Alerts

Large numbers of shipments, COVID 19 related closures and an increase in border controls may cause delays in deliveries. Check the latest service updates before completing the shipment.

DHL / Service Alerts / Emergency Situation Surcharge

 

 

 

UK 

Royal Mail / Coronavirus Updates / Service Changes / International Service Alerts

Open and delivering for the country
Royal Mail is a key part of UK’s infrastructure. Throughout the pandemic, and now, we remain open for business. The delivery of parcels and letters is a way of keeping the country together, businesses operating, and helping many people who may not have the option to leave their homes.

Here you'll find all the relevant details about our service. We’ve also added useful links to tools that may help you stay connected while you’re at home, and different ways in which you can stay up to date with Royal Mail, like our service updates page.

We continue to work hard to collect, process and deliver the UK’s mail in unprecedented times. 

To manage the effects of Coronavirus-related absences and necessary social distancing measures such as reducing the number of people together in shared spaces and vehicles, we have implemented a range of mitigations. These include changing the time guarantee on Special Delivery and opening hours of Customer Service Points at local delivery offices. 

Our delivery operation is a key part of keeping the country moving. In fact, we have put even more resources in to keep delivering. This includes additional overtime provision and a very significant investment in protective equipment for our colleagues.

We thank you for your support and patience.
 

 

 

 

IRELAND

An Post / Service Alerts

We are experiencing a high volume of calls and webforms to our call centre. Due to Covid 19 and measures we have taken on social distancing, it has impacted our response times. As we are trying to assist customers with the most urgent enquiries, we ask that you only contact us by phone or webform if you cannot find an answer on our website.

We’ll be delivering millions of parcels this week, more than ever before. We have the biggest delivery team in Ireland and they are working extremely hard to get your parcels to you  But don’t worry, we will deliver your item as quickly as we can.

 

 

 

GERMANY

Deutsche Post / Service Alerts / International Service Alerts / FAQs

In light of the coronavirus pandemic, we would like to update you potential impacts of the virus on Deutsche Post DHL dispatch and delivery services.

We generally recommend contactless delivery options whenever possible; this means specifying a Preferred location where our deliverers can drop-off your parcels, or addressing parcels directly to a Packstation.

The Robert-Koch-Institut provides up-to-date information on the latest developments regarding the coronavirus in Germany.

Download the Corona-Warn-App now and join in the fight against COVID-19.

 

SWITZERLAND

Swiss Post / CoronavirusOpen Post Offices / Sending and Receiving Items ContactlesslyService Alerts

Our employees are showing huge commitment in the current crisis. They are doing their best, ensuring that letters, parcels and newspapers are delivered to your homes on a daily basis. Our top priority is to fulfil our universal service obligation for Switzerland, even in this exceptional situation. Many of our branches remain open and our online services are also available at all times.

 

 

 

 

ITALY

POSTE ITALIENE / Statement 

Poste Italiane, in compliance with the latest government measures, announces that service continues to be guaranteed throughout the national territory, respecting the protection of the health of its workers and all citizens.

Considering the evolution of the epidemiological situation and the increase in cases of contagion on the national territory, the Company guarantees the service with a homogeneous number of Post Offices open in proportion to the inhabitants of each Municipality; the afternoon openings of the offices open on double shift and of those open only in the morning will therefore be limited. Furthermore, in municipalities with a single post office, opening will take place on alternate days. Citizens will be informed about news, as usual, through the notices posted outside the offices.

Furthermore, in all the Offices, lines have been set up away from the operators' workstations.

As regards mail and parcel delivery services, the postman's working hours have been deferred to avoid the concentration of personnel within the operating sites in the same time slots.

The operation of all the other employees of Poste Italiane is guaranteed by the use of smart working.

Poste Italiane reiterates that, should the Government take new measures, the Company will adapt to the new indications as has been done punctually to date.

 

Ray Bissett

Ray Bissett

Head of Global Campaigns, Mail-Related Solutions

Ray Bissett is the Head of Global Campaigns for Mail Related Solutions at Quadient. With a background working across both public and private industries in technology and healthcare Ray has a focus on delivering effective marketing campaigns that cut through the noise and deliver a return on investment.

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