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Scott Draeger on the launch of Quadient

Scott Draeger
Posted by Scott Draeger VP of Customer Transformation Wednesday, September 13, 2017 - 18:41

Scott joined the industry in 1997, after earning a B.A. from University of Nevada, Las Vegas. He started as a document designer using several VDP technologies, before moving to the software side of the industry. He has more than 17 years of experience in the document composition software industry as both a transactional document designer and a software vendor. He earned his EDP and M-EDP certification from Xplor and his MBA in 2007 from the Lake Forest Graduate School of Management.

Customer Experience Update
Introducing Quadient

This is an exciting blog post for me, because I can finally talk about something that the team has been working on for a long time. Until today, we used to describe ourselves as three sister companies. We had different websites, email addresses, product names, and operational teams. Today, that all changes. We’ve brought ourselves together, in the spirit of simplicity and customer focus that all of our clients aspire to deliver to their consumers. 

While this is new for you, it’s been a long time in the making for us. From a PMM (Product Marketing Management) perspective, we’ve been aligning for over a year. Our R&D and PMM teams plan release cycles that release in January, June and October. We have been planning together for a year already. Most importantly for you, we’ve been working on specifications, use case planning, and QA testing across the portfolio. Since we plan and release all of our products at the same time, we can ensure interoperability.

We’ve also taken the “Green Stripe” approach from the Inspire product line to the other products as well. So, once October comes along, all of our builds (some not GA) will all have the same look and feel as Inspire R11. We’ll also have more cross product integrations that help you complete your work faster and easier than ever before.

So, we’ve had a bit more time to get used to the new name, and we love it. It is beyond a name for us. It brought R&D teams together from Seattle, Arnem, Hradec Kralove, Olomouc, and Ostrava to collaborate with PMM team members from France, Netherlands, UK, and USA to find the best way to help you improve your customer experience. We are focused on helping you improve CX, no matter the channel or the challenge. 

Quadient is dedicated to “walking the walk” of customer experience by ensuring that we deliver the consistent, high quality experiences that your customers demand of you. We believe we can’t do that well if we are uncoordinated teams, working on uncoordinated products with different release schedules.

Hold us accountable!

And welcome to Quadient.