COVID-19 continues to be a game changer for all. As people around the globe are forced to embrace the massive shift from a health and social well-being perspective, the lives of so many have already been altered dramatically. Priorities in all aspects of life are or will be transformed. The business world is no different. In-office work environments have changed to remote work from home routines. According to Global Work Place Analytics, “The demand for flexibility in where and how people work has been building for decades. Before the crisis, surveys repeatedly showed 80% of employees want to work from home at least some of the time. Over a third would take a pay cut in exchange for the option. While the experience of working at home during the crisis may not have been ideal as whole families sheltered in place, it will give people a taste of what could be. The genie is out of the bottle and it’s not likely to go back in.” The change from office to home-based work environments creates new challenges for organizations in how to manage business processes that once relied on physical contact and hard copy documents. Businesses of all sizes must rethink how business-critical processes, such as invoice related activities and other customer communications, are managed.

This shift away from physical attendance in business has naturally increased the need to have a more visible and reliable virtual presence. The ability to connect with one another has never been tested more than now, and created a greater reliance on technology. Technology bridges the gap between a possibility and a reality of the world as we know it today. Therefore, not only do all business meetings and correspondence need to happen via technology, but so does all administration, billing, customer mailing, operational and commercial documents, like invoices and statements – the main facets of what keeps a business running properly. These processes, with their heavy reliance on deadlines and on-time communications, are being tested now more than ever. Customer experiences may be impacted if continuity is not maintained. This has already led many leaders across all industries to reassess the risks, errors, costs and the labor associated with existing, manual based processes. Manual tasks that were okay to deal with prior to the current business environment may now become areas of concern.  With the increased pressure under the current circumstances, organizations need to shift their thinking towards new, innovative approaches to customer communication process and have high value employee’s focus on higher value tasks to maintain customer engagement.

With the rapid nature of the change to our working environments, many companies have been encouraged to investigate and implement reliable software to ensure business continuity is maintained during this time. There is now a greater need to consider how customer communication processes are impacting your business and how business automation software can help eliminate the risk to customer relations and cash flow.  Implementing automation software to drive invoice and other customer communication processes provides confidence in maintaining consistency in how customer interactions are managed.  According to Forbes, “Automation and new technology are changing the very nature of many jobs, as well as creating new ones that didn’t exist before. As can be expected, different innovations are impacting a wide variety of occupations and fields, leading to significant transformations for workers and companies.” 

Quadient can help your business deal with the crisis on hand and will free up your organization to focus on your business goals. With such challenging times, you are most likely re-inventing your business process and we are here to support you and your customers every step of the way. Through simple, scalable, automated digital solutions, we can help you eliminate the labor, risk, and aggravation of critical communication delivery to your customers. We want to help equip companies like yours to have the right organizational capabilities and mechanisms in place in order to be efficient and agile enough to react to any challenge that may come your way in the future. By automating back-end operations, it eliminates the need to reconcile manually between disparate systems. Bringing all critical mail communication processes in one central place, which opens the path to increased visibility, traceability, and integrity to the entire mailing process.

Forbes states that, “When automation can handle up to 45 percent of repetitive work, it gives workers time for more higher-value tasks such as problem-solving, finding solutions and developing new ideas. This will empower employees and generate a more engaging and challenging work experience.”

Through a recent customer survey of our current Business Process Automation customers, we have helped businesses in all verticals achieve the following results:

  • 88% of surveyed organizations realized positive benefits having high value employees focus on higher value tasks.
  • 71% of surveyed organizations reduced the delivery time of their business-critical communications by at least 25% after implementing Quadient’s BPA solution.
  • 92% of surveyed organizations eliminated errors by implementing Quadient’s BPA solutions.
  • 61% of surveyed organizations reduced their overall costs by 25% or more using Quadient’s BPA solutions. 

Contact us today to learn more about how Quadient can help you appropriately cope with the crisis and shifting priorities through business process automation.

Payal Khandhedia

Payal Khandhedia

Content Marketing Manager, Business Process Automation

Payal Khandhedia is a Content Marketing Manager at Quadient focusing on business process automation. Payal brings strategic insight and product marketing analysis and experience from her tenure and roles in product management and marketing positions held at leading Wall Street firms like Morgan Stanley and OppenheimerFunds. Throughout her career, she has built a strong personal and professional brand predicated on excellent customer relationship management and communication, complex problem solving, change management, and product and sales strategy among others. 

Related Resources

Webinar replay: Why Journey Maps Are Not Enough – The Essential Next Steps
Webinar

Webinar replay: Why Journey Maps Are Not Enough – The Essential Next Steps

On Demand Replay

Quadient impress
Brochure

Transform your outbound customer communications process

Quadient Impress is a customer communication automation platform designed for SMBs that simplifies the preparation and distribution of customer documents.
automate manual processes
Brochure

Automate manual document processes for outbound customer communications

Eliminate manual processes and take your outbound customer communications to the next level with Quadient Impress document automation software
Webinar replay: Why Journey Maps Are Not Enough – The Essential Next Steps
Webinar

Webinar replay: Why Journey Maps Are Not Enough – The Essential Next Steps

On-demand webinar replay
Experience

Experience

A rich history of world-class leadership

Backed by the experts

Backed by the experts

Gartner, Forrester, and Aspire

Expertise

Expertise

8 billion personalized experiences annually

Proven results

Proven results

97% customer satisfaction rate