Quadient Blog

Connecting ideas and people.

My Enterprise Brain is Made of Cloud Neurons

Posted by Laurent Ghio on Wednesday, November 4, 2015 - 22:38

Our organization, our department, our team relies on services to operate going from marketing, to support, to sales processes, to delivery management to post-sales activities. In order to be efficient, an enterprise’s brain needs to have a holistic, connected-view to make the right decision. Imagine a brain with neurons which are not connected to each other? It would be a chaos!

Inspire Days 2015 Americas - Sneak Peak at our new Cloud-based Service

Posted by Didier Rouillard on Thursday, October 29, 2015 - 20:22
On November 3rd during our Inspire Days User Conference in Scottsdale, Arizona - we'll be showcasing our new Cloud-based Services aimed at improving Service Provider operations while reducing internal development costs.

Outside-In Customer Strategy

Posted by Andrew Hellard on Monday, October 26, 2015 - 05:00
On November 3rd GMC Software is hosting a roundtable at the Guidewire Connection conference on the topic of outside-in customer strategy (do have a read of the Schorem barbershop and Apple examples). As I began developing the discussion guide for this topic, I started to think about some success stories for this customer-first approach.

Should Print Service Providers Go Digital?

Posted by Didier Rouillard on Friday, October 23, 2015 - 18:35
The one thing that I frequently hear when I meet Print Service Provider owners is how the consumer market, moving to digital channels will either impact or not impact their print business. Then the discussion inevitably goes towards the topic of what really is their business? Is it about printing commodity documents for enterprise organizations or more holistically helping them to engage smarter with their customers on devices and channels of their choice? This is the heart of the discussion - where could a Print Service Provider add value to this holistic process?

The Customer Communication Technology Trends That Back to the Future Nailed and Failed.

Posted by Rob Daleman on Tuesday, October 20, 2015 - 22:28

Happy "Back to the Future" Day!  Today - October 21, 2015 is the exact day that the fated Marty and Doc made their way to the future.  As we await their arrival at 4:29pm this afternoon, let's look at some technologies that back to the future got right, and a few that they missed.  For a quick reminder, you can check out the Back to the Future official trailer here:

The hyper-connected consumer: are Insurance companies keeping up?

Posted by Andrew Hellard on Tuesday, October 20, 2015 - 22:22

For a long time, insurance companies were in the driver’s seat when it came to customer communications. Not anymore. A combination of rapidly expanding digital technology and changing demographics has transformed the interactive landscape and the customer engagement model.

Why CMOs must deliver on multi-channel communications

Posted by Rob Daleman on Tuesday, October 20, 2015 - 19:42

When it comes to customer communications management, enterprises have been delivering on multi-channel communications for decades. From the introduction of variable print, to fax machines, email, online to the social and mobile applications of today, companies have long learned that delivering consistent messaging across multiple channels does wonders for a company’s brand, customer satisfaction scores and overall customer experience.

GMC Software, Guidewire, and the value of partnerships

Posted by Andrew Hellard on Saturday, October 17, 2015 - 20:44
GMC Software has helped companies create timely, personal and relevant communications for their customers for over twenty years. During this time, GMC Software has come to recognize that strong partnerships can exponentially increase the value of customer communications management software and the resulting connections organizations make with their customers. Nowhere is this value more evident than in the insurance industry.

Navigating a New Landscape for Health Insurance

Posted by Andrew Hellard on Wednesday, October 14, 2015 - 20:18
The U.S. healthcare market is in the midst of a transformation that is significantly altering the make-up and buying behavior of consumers, heightening the need for healthcare payers to have the capability to attract and keep members. This will mean doing everything possible in the coming years to stay ahead of rapid changes that are part of a shifting landscape.

Banks Beware: the Impact of PSD2 and XS2A - Accelerating Digital Disruption

Posted by Antoine Hemon-Laurens on Tuesday, October 13, 2015 - 18:38
McKinsey & Company recently warned banks that more than 12,000 fintech startups in the London area are challenging and disrupting traditional financial services with innovative products that are often cheaper for customers. McKinsey also writes in its "The Fight for the Customer - McKinsey Global Banking Annual Review 2015" report: “The fight to hold on to customer relationships will be a high-stakes struggle.

Do Away with UAA

Posted by Kim Mauch on Monday, October 12, 2015 - 16:44
The mailing industry is filled with acronyms – DPV, LOT, CMYK, etc. But one in particular can be the death of profitability for a mail piece: Undeliverable As Addressed (UAA). Basically, UAA mail never gets to its intended recipient, making the paper, printing and postage a complete waste of money.

An insider's view to an invite-only CEO advisory board session with our Service Provider customers

Posted by Didier Rouillard on Friday, October 9, 2015 - 23:37

On Sept 13-14th, we held an invite-only CEO advisory board session with our Service Provider customers from North America, Latin America & Europe at the luxurious Trump Hotel Chicago. 

The session brought together our top customers from three continents to share their views, experiences and feedback with GMC Software and their peers in the business. 

A glimpse into the future of Customer Communications Management (CCM)

Posted by Scott Draeger on Thursday, October 8, 2015 - 22:53

At the rate technology evolves, 10 years seems like a long time off. A decade from now, we might expect thousands of contextually-driven, ultra-personalized messages to reach our customers at exactly the time they are needed. Certainly they will be delivered through all sorts of new devices, many integrated into cars, clothes, glasses or other interesting places. These devices may use new types of quantum processors and new memory that makes today’s fastest technology look like a clunky 1990’s PDA. And all of this new technology will be applied to improve customer communication.

Data Value: it’s how you approach your customer – search for the ultimate data entry form

Posted by Holger Wandt on Thursday, October 8, 2015 - 18:52

The graph on the left has been my eye opener. One of our customers showed me the graph and explained that there has been a significant drop in failures or non-validated entries in their customer portal. The number of wrong entries reduced significantly after they updated the data entry form. The cause for that drop is that they seriously looked at their entry screens. The old screens were very obvious for their own employees, but hardly usable for their – or selections of their – customers.

Is the Public Cloud safe?

Posted by Laurent Ghio on Wednesday, October 7, 2015 - 17:23

I have heard this question over and over again in the past 12 months: customers, prospects, even colleagues ask me what they should believe or who should they trust when it comes to the Cloud.

5 Hottest CCM Trends, GRAPH EXPO 2015

Posted by Rich Lloyd on Thursday, October 1, 2015 - 20:31

Over the course of 3 days, we had hundreds of visitors through the GMC Software booth at GRAPH EXPO 2015 keen to discuss what the future has in store for customer communications management (CCM). And we were excited to share all the incredible new things GMC Inspire has to offer with the launch of R10 this past summer.

We conducted over 100 demos, had great discussions at our CEO event, met with key industry journalists and analysts, and talked with current and future clients.

Bringing it all together

Posted by Scott Draeger on Wednesday, September 30, 2015 - 10:35

It’s the night before our first EMEA User conference, which is the start of our user conference season. In a 6-week period, we are hosting customer events in the Netherlands, the United States, Singapore and Hong Kong. When we have these events, we have to bring a lot of things together. Our marketing people create the events, the salespeople work to invite the clients, many people prepare presentations, developers come to meet clients, and many other people within GMC get involved, and it comes together for a great event.

Welcome to the New GMC.net

Posted by Tamir Sigal on Monday, September 21, 2015 - 15:59

Welcome to the new GMC.net. Nothing is more important to you than your customers, and nothing is more important to us than you. We work hard to keep you engaged and informed because that’s what GMC Software does. We help you interact with your customers in ways that increase their satisfaction—and value. To make our interactions with you more engaging, we have spent months spiffing up our look and feel and corporate website.

People are strange(rs)

Posted by Holger Wandt on Monday, September 21, 2015 - 14:26

While I was reading Peter Hesselinks’s blog post, I felt an immediate urge to listen to The Doors, without a doubt one of the most influential rock bands of the last century. Listening to my iPod I came across another fitting “lyrics analogy”, which I found quite suitable as a title for this post….

Have You Been Impacted by Mail Delays?

Posted by Kim Mauch on Tuesday, September 8, 2015 - 16:47

2015 has been a tough year for mail delivery.