Quadient Blog

Connecting ideas and people.

Don’t Miss Out on Additional Postage Savings in 2017

Posted by Bob Schimek on Monday, March 27, 2017 - 20:08

With the 2017 price increase behind us, it’s a good time to revisit opportunities the postal service offers for mailers to save money in 2017. With postal prices already a big cost center for mailings, any way to cut down on postage spend can make an impact on your company’s bottom line.

KYC 2.0, Part 5: A Single Customer View

Posted by Esther Labrie on Thursday, March 23, 2017 - 13:58

I began this blog series by stating you can try to create a successful company, but it won’t come together unless there is smart data management at the heart. The core of smart data management itself is a Single Customer View (SCV). With a SCV, you can provide users with the information they need, when they need it, without disturbing the day-to-day operation of these systems. As a result replacing one of the underlying systems only gets easier.

So, what happens with the dog that catches the car?

Posted by Scott Draeger on Thursday, March 23, 2017 - 13:33

I probably spend too much time on Twitter (follow @gmc_net and @scottdraeger,) because I love it as a reading list tool. For my professional curiosity, I like to read about CCM, Design Thinking, CX, banking and insurance. Personally, I like to read about politics, pinball and space. Recently, the political items have alerted me to some major coming changes in CCM.

Rising Marketing Budgets Means CMO's Own CX Tech Selection

Posted by Tamir Sigal on Tuesday, March 14, 2017 - 13:36

A recent Gartner study found that marketing budgets ascended to 12% of company revenue in 2016. Additionally, due to the explosion of digital, the CMO is taking on more responsibility. Gartner found that over half of companies with customer experience functions report in to the CMO.

Customer Due Diligence: test of integrity or blessing in disguise?

Posted by Esther Labrie on Monday, March 6, 2017 - 14:09

Customer Due Diligence

In my last blog I talked about enrichment and why it only makes sense to start enriching your data when you’ve made sure you can add these valuable and costly new data to a Single Customer View. So let’s proceed with what is by most considered to be the essence of KYC: Customer Due Diligence (CDD).

CDD: advanced list matching

Inside Release 11: what's in it for you?

Posted by Rob Daleman on Thursday, March 2, 2017 - 13:38

The launch of Quadient Inspire Release 11 (R11) has generated a great deal of excitement. Since the February 7, 2017 launch, we have received an overwhelming number of phone calls and emails from organizations around the world interested in learning more about what R11 can do for their business. In order to answer some of these great questions, we spent some time chatting with product experts Scott Draeger and Yarun Nahar to better understand what makes R11 so revolutionary. Here's what we uncovered: 

Question: What is R11?

Advanced Presorting in Quadient Ignite

Posted by Anita Wood on Tuesday, February 28, 2017 - 23:59

As you are aware from previous posts, Quadient Ignite is a new way for you to fuel your organization’s growth. It is the answer to the need in the industry to change the way that business is done in order to stay in business, work faster, work smarter and grow. We have enabled our customers to realize over 90% reduction in data processing time.

An Ambitious First 90 Days for a CXO

Posted by Annette Franz on Monday, February 27, 2017 - 13:45
Few companies have an executive in place to champion the customer throughout the organization and to oversee improvement initiatives that impact the customer. Some have figured out that it's time to hire someone to fill that role, a role usually titled Customer Experience Officer (CXO), Chief Customer Officer (CCO), or Vice President of Customer Experience (CX).

Walking the walk…

Posted by Scott Draeger on Thursday, February 16, 2017 - 14:04

We had a very busy two weeks with the launch of Inspire R11, which is the latest in CCM technology. There are a lot of great new features in the release, but the big message is that Inspire R11 is serious about CX (Customer Experience) and UX (User Experience.)

Industry Growth… But Will You Benefit?

Posted by Bob Schimek on Thursday, February 16, 2017 - 01:32

Recently, Idealliance published its 14th edition of State of the Industry Report by chief economist Andrew D. Paparozzi. One of the themes of the findings is “Urgency and Discipline” as keys to success for companies that are excelling because “the issue in our industry is not a lack of opportunity.

When it’s time to replace your high-mileage data processing “vehicle”

Posted by Bob Schimek on Wednesday, February 15, 2017 - 21:08

Maybe like you, I tend to drive my cars for 200,000+ miles.  But, as the car starts getting up there in age and miles, things start breaking and they’re usually not cheap fixes.  There eventually comes a time to acknowledge that while the old car did well for you, a significant upgrade is needed and it can’t wait.  And then you get that new car (or newer used car in my case), experience all the upgrades and wonder why you didn’t upgrade much sooner!

KYC 2.0 Part 3: Enrichment

Posted by Esther Labrie on Thursday, February 9, 2017 - 14:07

My last blog of  the KYC 2.0 series was devoted to privacy compliance. I talked about a non-intrusive way of building a record for each customer that holds all the necessary information in case you need it for privacy compliance. Quadient's statement: If handled properly, privacy compliance can be a real value driver. Ok, so I just assume by now you know about the holistic approach for financial services. Now let’s focus on another vital part of KYC 2.0: enrichment.

KYC 2.0 Part 2: Privacy compliance

Posted by Esther Labrie on Friday, January 6, 2017 - 14:05

In my last blog, I told you about the holistic approach Quadient takes on handling the digital transformation financial services are going through. The main idea: Don’t just build strong departments; create a successful company with sound data management at the heart. As promised, I will now take you along in the next step on our way to Know Your Customer 2.0: Privacy Compliance.

What’s Changing More: Prices or Preparation?

Posted by Bob Schimek on Thursday, December 22, 2016 - 13:36

What will have a bigger impact on your business; the price increases from the January 22nd USPS® price change or the mail preparation changes that go into effect at the same time?  Most mailers are focusing on the increase in postage prices, however, this year the correct answer could be the scheduled changes to mail preparation.

Review of Postal Regulatory Commission (PRC) Section 701 Report

Posted by Bob Schimek on Monday, December 19, 2016 - 12:07

In mid-November the Postal Regulatory Commission (PRC) published its Section 701 Report.  It popped up in the postal news feeds for a week or so and then quietly faded into the background.  There are several reasons why the mailing industry needs to take some time and carefully study this report.  

Understanding Every Door Direct Mail (EDDM)

Posted by Bob Schimek on Monday, December 5, 2016 - 12:03

An introduction to the USPS® Every Door Direct Mail (EDDM) discount program.

Innovation Within the Enterprise - Experiences from Hong Kong and Singapore

Posted by Scott Draeger on Friday, December 2, 2016 - 18:03

As part of GMC Software's commitment to stay in tune with a rapidly changing market we often conduct roundtable discussions. This works especially well in Asia, where we always generate a lot of lively conversation about serious challenges and interesting solutions. In November, we had two of these round tables, one in Hong Kong and another in Singapore.

Listen to...the customer!

Posted by Holger Wandt on Monday, November 28, 2016 - 14:10

The starting point of customer lifetime value lies in making sure that the input of data is correct, valid, complete and standardized. This guiding principle is used in traditional data quality management, but it most definitely applies to "new" ways of dealing with customer data. New channels, online contact forms, self-service portals, different customer behavior - the changing environment adds new challenges to the art of intelligent data management.

6 Customer Journey Mapping Best Practices

Posted by Scott Draeger on Monday, November 28, 2016 - 08:00

Done right, customer journey mapping is a powerful tool that has the ability to transform the customer experience. But how can you be sure you are creating journey maps that are both useful and impactful (and won't collect dust on your boardroom wall)?

Here are 6 quick tips to ensure your journey maps are actionable and transformational.

Important Reminder – PAF Signatures

Posted by Bob Schimek on Tuesday, November 22, 2016 - 17:39

Recently, the USPS® sent reminders to the mailing industry regarding the regulations surrounding the completion of the NCOALink® Processing Acknowledgement Form (PAF). Specifically, USPS® stated that some companies that are acting as Broker-Agents for NCOALink® services are not completing the PAF accurately. “Broker-Agents should not complete PAFs as the List Owner if they are not indeed the owner of mailing lists being processed through NCOALink® services.” This is an important reminder, as it is related to a federal regulation (Privacy Act of 1974).