Quadient Blog

Connecting ideas and people.

The value of a unified software

Posted by Scott Draeger on Wednesday, June 21, 2017 - 12:51

Thanks to the over 30% of Quadient users who installed Inspire R11 since its release in February. When you downloaded it, you were expecting to see the new UI. What you might not know is that your new UI was a preview of something larger.

In addition to my four years of work with the Inspire product line, I am lucky to have been working with the teams at Quadient since September 2016. One thing we have done with the teams is synchronize the development cycles. That means that the PMMs (Product Marketing Managers) have been synchronizing our calendars and planning sessions.

Machine Learning in Identity Resolution

Posted by Holger Wandt on Wednesday, May 31, 2017 - 13:32

Business intelligence trends show that the focus on data analytics is rapidly increasing. New and improved data analytics tools are being created, such as the Google Analytics 360 suite. Last year Gartner stated that it is Google's intention to compete in enterprise data-driven marketing and analytics. Interesting stuff, which once again shows data management is more dynamic than ever.

Interview with CCO, Nick Frunzi of Esri on the Role of the CX Leader

Posted by Stephanie Clarke on Wednesday, May 31, 2017 - 12:52
As more and more products become commoditized, the key brand differentiator has become the customer experience. And as a result, many organizations have made room for a new seat at the C-level boardroom table - the Customer Experience executive.

Is Customer Engagement the new CCM professional’s challenge?

Posted by Antoine Hemon-Laurens on Thursday, May 25, 2017 - 12:56
Customer Communication Management (CCM) has long been about sending wads of documents to customers (i.e. also called output management). These documents are statements, invoices, contracts, direct mailings, etc. New technologies like mobile services, social networks, big data or cloud services have changed today’s customer expectations.

Seven CX Trailblazers Share on the Future of Customer Experience

Posted by Stephanie Clarke on Wednesday, May 24, 2017 - 12:59
2008 was not a good year for financial services. From the subprime mortgage crisis to the collapse of Lehman Brothers, the US was in a sorry state financially, which in turn, precipitated a global economic downturn. Consumers used to viewing financial institutions as trusted advisors, now saw them as highly suspect organizations. To survive the downturn, these institutions had to become experts at customer retention, giving rise to a new discipline, Customer Experience (CX).

3rd-party research service survey findings: how customers are using Quadient

Posted by Rob Daleman on Tuesday, May 23, 2017 - 13:49
Enterprises and organizations continue to be inundated with data. In a recent report from IDC estimates are that the world will create 180 zettabytes of data in 2025, up from less than 10 zettabytes in 2015. With that much data being created, IDC analysts argue that data monetization will become a major source of revenue for organizations in the future.

Customer Experience – A Turning Point

Posted by Rob Daleman on Tuesday, May 23, 2017 - 13:02

Customer experience continues to grow as an area of focus for organizations in 2017, as companies begin to realize the benefits of pulling together traditional customer service, stronger customer touchpoints and communication across many channels and social outreach to better manage the overall customer experience.

The Insurance View from Mexico City

Posted by Andrew Hellard on Thursday, May 18, 2017 - 13:15

Residents of Mexico City will tell you that the best spot to take in a view of the city is from the rotating restaurant on top of the World Trade Center, a 52-story high rise in the central part of the city. Others will tell you not to bother, unless enough wind has risen to disperse the smog. What I can tell you from my visit to this area is that the Mexican consumer is as mobile-obsessed as any in the world. Latin America is affected by the same digital trends that are driving insurance innovation and transformation in all markets.

Document Strategy Forum 2017: An Amazing Show

Posted by Scott Draeger on Monday, May 15, 2017 - 13:16

I attended the Document Strategy Forum in Chicago on May 1 and 2. It was a great show, because I noticed a lot of synergy the attendees, presenters, analysts, and vendors were all talking about the same things.

Preventing and Resolving Mailer Scorecard Issues

Posted by Anita Wood on Friday, May 12, 2017 - 15:57

Are you running into Mailer Scorecard issues that are costing you time and money? Are you looking for an easier way to verify the accuracy of the Mailer Scorecard results? Are you prepared for the increasing assessments and changing thresholds?

Yes, always a lot of questions and concerns surrounding the Mailer Scorecard…

#getinspired to deliver responsive, interactive welcome kits [warning: this post contains live demos]

Posted by Stephanie Clarke on Wednesday, April 26, 2017 - 13:22

Over the next few weeks, we'll be challenging you to #getinspired to make your customers #swoon by providing some cool examples of how banks and insurance firms are using GMC Inspire - and reaping huge rewards.

Whether it’s mortgage and loan documents, insurance policies, investment portfolio packages, regulatory documents or welcome kits, many banks and insurance companies still struggle to deliver complex communications that are easy to understand and available on their customers' preferred channels. 

#getinspired to digitize your on-boarding process [live demos]

Posted by Stephanie Clarke on Wednesday, April 26, 2017 - 13:19

How easy is it for customers to sign-up for new products and services with your company? 

Insurers, picture this: your customer receives a push notification to their mobile device advising that they're eligible for a 15% discount if they sign up for a new insurance product. When the customer clicks on it, they are automatically routed to a mobile form that has been pre-populated with their data. They simply answer a few additional questions, click "submit", and their application is in process.

How Customer Experience and Customer Communications Relate

Posted by Antoine Hemon-Laurens on Monday, April 17, 2017 - 13:24

Quadient sees customer experience and customer communications as tightly linked to one another as enterprises are spending millions to improve customer experience by finding better ways to engage and communicate with customers. This trend accelerates in a context where Fintechs and other Insurtechs are start to make an impact and become a real threat on existing FSI's. It drives customers demand for more convenient ways to interact with enterprises. Customer experience has become the new battleground to acquire and retain customers.

Banking Legacy Systems Interrupted - the Disruption of AI, Blockchain plus Robotics

Posted by Antoine Hemon-Laurens on Monday, April 10, 2017 - 13:31

Many have tried to downplay the impact of digital transformation with assertions such as these:

"We will need to adapt our organizations to manage change, but disruption is par for the course."

"Traditional jobs will get repurposed as different jobs in the new economy," or

"Only low-skill workers are being replaced."

Partnering for Mutual Success: We Love Our Delivery Partners!

Posted by Jayati Shah-Thiel on Monday, April 10, 2017 - 13:27

Last Fall we held our first ever Partner Day at our 2016 Inspire Days user conferences in Barcelona, Spain and Marco Island, Florida in the United States. The user conferences were bigger and better than ever and the Partner Days were a great success!

Our partners heard directly from Quadient executives about key trends in the CCM industry and about Quadient's vision; they got a preview of our product roadmap and got an update on our new partner program, The Quadient Partner Advantage Program.

Don’t Miss Out on Additional Postage Savings in 2017

Posted by Bob Schimek on Monday, March 27, 2017 - 20:08

With the 2017 price increase behind us, it’s a good time to revisit opportunities the postal service offers for mailers to save money in 2017. With postal prices already a big cost center for mailings, any way to cut down on postage spend can make an impact on your company’s bottom line.

KYC 2.0, Part 5: A Single Customer View

Posted by Esther Labrie on Thursday, March 23, 2017 - 13:58

I began this blog series by stating you can try to create a successful company, but it won’t come together unless there is smart data management at the heart. The core of smart data management itself is a Single Customer View (SCV). With a SCV, you can provide users with the information they need, when they need it, without disturbing the day-to-day operation of these systems. As a result replacing one of the underlying systems only gets easier.

So, what happens with the dog that catches the car?

Posted by Scott Draeger on Thursday, March 23, 2017 - 13:33

I probably spend too much time on Twitter (follow @gmc_net and @scottdraeger,) because I love it as a reading list tool. For my professional curiosity, I like to read about CCM, Design Thinking, CX, banking and insurance. Personally, I like to read about politics, pinball and space. Recently, the political items have alerted me to some major coming changes in CCM.

Rising Marketing Budgets Means CMO's Own CX Tech Selection

Posted by Tamir Sigal on Tuesday, March 14, 2017 - 13:36

A recent Gartner study found that marketing budgets ascended to 12% of company revenue in 2016. Additionally, due to the explosion of digital, the CMO is taking on more responsibility. Gartner found that over half of companies with customer experience functions report in to the CMO.

Customer Due Diligence: test of integrity or blessing in disguise?

Posted by Esther Labrie on Monday, March 6, 2017 - 14:09

Customer Due Diligence

In my last blog I talked about enrichment and why it only makes sense to start enriching your data when you’ve made sure you can add these valuable and costly new data to a Single Customer View. So let’s proceed with what is by most considered to be the essence of KYC: Customer Due Diligence (CDD).

CDD: advanced list matching