Quadient Blog

Connecting ideas and people.

Welcome to the new SatoriSoftware.com

Welcome to the new SatoriSoftware.com

Posted by Rob Daleman on Friday, October 28, 2016 - 21:52

Thank you for visiting the new SatoriSoftware.com

Today, we are very excited to bring you our new web site. Here you will find the same great content you’ve come to expect form Satori Software, surrounded by a whole new look and feel.  We hope you enjoy the new layout, which was created from the ground up to make it easier for you to find the resources and product information you need. The site is also mobile responsive enabling an optimal experience on tablets and smartphones.

Blockchain: Banking, FSI and Insurance Disrupted

Blockchain: Banking, FSI and Insurance Disrupted

Posted by Antoine Hemon-Laurens on Friday, October 28, 2016 - 17:44

The Blockchain is essentially a way to implement true peer-to-peer services. It de-intermediates relationships between parties (no 3rd parties, no governments, no external regulation).

Bitcoins are only one application of many to come. For instance, I know some banks are working on a common Blockchain service to settle back office transactions. In this instance, the Blockchain acts as a ledger. In the insurance industry, five of the world’s largest companies have joined forces in a pilot scheme to test the impact of Blockchain.

How to Become CCXP Certified

How to Become CCXP Certified

Posted by Laurent Ghio on Tuesday, October 25, 2016 - 17:12

Let me tell you about how I passed the CXPA certification to become a CCXP (Certified Customer Experience Professional).

Why?

I like to take on new challenges. For years, I’ve been looking at our customers through the lens of my product marketing responsibilities I wanted to think outside of the box, I wanted to get closer to our customers and understand their moments of pain and delight.

The Honeymoon is Over: The Importance of Courtship Throughout the Customer Journey

The Honeymoon is Over: The Importance of Courtship Throughout the Customer Journey

Posted by Rob Daleman on Monday, October 24, 2016 - 08:00

Consider this: your organization spends millions to attract prospective customers with engaging messages and content distributed through modern communication channels, including YouTube, social media, mobile ads, and more.

Now, think of all the interactions that take place after you have won a customer; contracts, welcome kits, bills, statements, claims processes, customer correspondence, upsell and cross-sell communications, and so on. How do they measure up?

Be Still My Millennial Heart, My Two Favorite Brands and Why I love Them

Be Still My Millennial Heart, My Two Favorite Brands and Why I love Them

Posted by Arianna Valentini on Monday, October 17, 2016 - 21:11

As a millennial, I often get asked “what makes you invest in a product or service”? While I’m not the expert on my generation, a cohesive customer experience is what keeps me coming back to a company. To illustrate what I mean by this, I want to share two of my favorite companies that I regularly purchase from and the customer experience for each.

Everlane