Quadient Blog

Connecting ideas and people.

Looking to offer the best possible customer experience? Then recognise the balance of power has shifted

Looking to offer the best possible customer experience? Then recognise the balance of power has shifted

Posted by Magali Germain on Monday, September 18, 2017 - 20:19

Customer experience is one of the key battlegrounds where 21st century businesses can, and must, differentiate themselves if they want to succeed. Any organisation looking to do this will have to understand and face the four fundamental forces: a shift in power towards consumers, an ever-expanding volume of data, new communication channels created in the digital transition, and the need to maintain regulatory compliance. But what do these forces look like? 

Connecting Robots and Customer Experience

When dreams become reality: connecting robots and customer experience

Posted by Scott Draeger on Monday, September 18, 2017 - 07:01
​​​​​​​I had a client meeting in London one morning last week, and I had a few hours before my next conference call in the US. So, I took some time to visit the London Science Museum. They had a special exhibit on Robots, so I paid my 15£ to take a look I like to learn about robot technology, but this exhibit’s layout put things into a new perspective. This new perspective made me think a lot about how we are using technology, because it talked about a shift between dreaming about technology to realizing the technology through engineering. This is very similar to what we are doing.
Introducing Quadient

Scott Draeger on the launch of Quadient

Posted by Scott Draeger on Wednesday, September 13, 2017 - 18:41

This is an exciting blog post for me, because I can finally talk about something that the team has been working on for a long time. Until today, we used to describe ourselves as three sister companies. We had different websites, email addresses, product names, and operational teams. Today, that all changes. We’ve brought ourselves together, in the spirit of simplicity and customer focus that all of our clients aspire to deliver to their consumers. 

Disruptive innovation

Quadient: advancing the CX industry through disruptive innovation

Posted by Tamir Sigal on Wednesday, September 13, 2017 - 17:52
Customer experience (CX) is often defined as the perception customers have of how they are treated by the companies they interact with. Optimizing CX is a top priority for many businesses as good CX generates positive feelings and emotions, which in turn affects customer behavior and increases loyalty. It also helps businesses to stand out against competitors.
Welcome to Quadient

Welcome to Quadient

Posted by Henri Dura on Tuesday, September 5, 2017 - 16:51
We have spent the last 18 months working to unite three leading software providers under a net-new brand – Quadient. Quadient combines the capabilities of three Neopost sister companies