Quadient Blog

Connecting ideas and people.

Furthering Growth and Value for You and Your Customers

Furthering Growth and Value for You and Your Customers

Posted by Anita Wood on Wednesday, August 30, 2017 - 15:07

As a service provider in a challenging industry, you are thriving by expanding services and becoming an increasingly important strategic communications advisor to your customers. As you grow and improve, you will inevitably come across additional opportunities to better serve those customers.

Beyond Customer Experience; the next phase in Customer Communications

Beyond Customer Experience; the next phase in Customer Communications

Posted by Steve Narancic on Monday, August 28, 2017 - 15:40

Communicating with customers. Something that has been happening since the day one of our ancestors bartered an animal skin in exchange for some salt with another one of our ancestors; being able to contact potential purchasers and get over what goods and services you have available to sell is literally “as old as the hills”.

As is multi-channel communication.

Informed Visibility: Coming out of the oven too soon

Informed Visibility: Coming out of the oven too soon?

Posted by Bob Schimek on Tuesday, August 22, 2017 - 15:03

The new U.S. Postal Service® Informed Visibility™ platform has been a long time coming and something that the mailing industry has been eagerly awaiting.  New capabilities such as near real-time data, additional logical scan events, bundle and container scans are just a few of the features that will provide additional insight into your mailings as they flow through the Postal Service.

Behind the Scenes of Move Update

Behind the Scenes of Move Update

Posted by Kim Mauch on Tuesday, August 15, 2017 - 19:55

Savvy mailers satisfy the Move Update requirement by using NCOALink®, a pre-mailing process to find businesses, individuals, and families that have reported their move to USPS®. By updating the address electronically before the mail is sent, mailers can qualify for Full Service prices and save themselves and USPS millions of dollars in production, opportunity, and mail forwarding costs.

The critical success factors of the CX role

The critical success factors of the CX role

Posted by Stephanie Clarke on Tuesday, July 25, 2017 - 12:11


Transforming an organization’s approach to doing business to a customer-centric one is a huge undertaking. Experienced customer experience executives all agree, success can only be achieved if critical success factors are met.

In this article we review what some of those critical success factors are and why they can have such an impact on the success or failure of a customer experience executive’s efforts.