Quadient Blog

Connecting ideas and people.

Informed Visibility versus USPS Fiscal Year

Informed Visibility versus USPS Fiscal Year

Posted by Bob Schimek on Monday, July 24, 2017 - 19:52

Informed Visibility® and the expanded capabilities of this new system is one of the more eagerly anticipated programs by the mailing industry.  Near real-time data feeds, being able to receive data more frequently, container scan events, and logical scan events are all new capabilities that the mailing industry is looking forward to playing with.  Not only does it improve on the capabilities of being able to track the mail, it also creates new opportunities to tie the physical mail piece with the digital world and further enhance the value of mail.  Once implemented, the

Five CXOs share their biggest challenges and how they overcame them

Five CXOs share their biggest challenges and how they overcame them

Posted by Stephanie Clarke on Tuesday, July 18, 2017 - 12:21

As the CXO or customer experience executive in your organization, you are essentially the “change agent”. Ultimately your job is to drive change within the company i.e. culture change, customer experience change, and more.

Regardless if you’re new to the role and the organization or simply new to the role, you’re going to encounter challenges along the way. The key is how you overcome these hurdles when they come along.

The Beginning of the End for MERLIN

The Beginning of the End for MERLIN

Posted by Bob Schimek on Monday, July 17, 2017 - 19:51

Many in the mailing industry are familiar with MERLIN® (Mail Evaluation Readability Lookup INstrument).  It’s the machine used by acceptance clerks to test and verify mailings.  Those that have been in the mailing industry for 10 years or more probably remember when MERLIN was first being rolled out and the amount of industry concern that it generated around measuring mail quality at the point of mail acceptance.   Two events have recently occurred that are sending a pretty clear signal that MERLIN will soon be relegated to the list of relics that include the buggy whip.

The biggest obstacles to CX success

The biggest obstacles to CX success

Posted by Stephanie Clarke on Thursday, July 13, 2017 - 12:28

Encountering obstacles as a customer experience executive? Rest easy, you’re not alone. It’s a common theme for almost everyone who is pioneering the way in the emerging field of CX.

Recently we explored this topic with a panel of CX executives to find out what they consider to be the biggest obstacles, and in some cases, how they think these hurdles can be overcome.

Sage advice from five CX trailblazers

Sage advice from five CX trailblazers

Posted by Stephanie Clarke on Thursday, July 13, 2017 - 12:24

Before 1999 the field of customer experience was virtually unheard of. There were no best practices in place. How to proceed and what course to take was uncharted territory.

The responsibility for blazing the CX trail was thrust on the shoulders of a select few; men and women chosen because of their innate ability to understand and appreciate the customer perspective and how all aspects of a company’s business affect it.