Quadient Blog

Connecting ideas and people.

Post Presorting - Your Next Opportunity

Post Presorting - Your Next Opportunity

Posted by Anita Wood on Wednesday, July 12, 2017 - 19:49

In a previous post, I talked about advanced presorting as just one area of opportunity enabled by increased capacity. What are some of the other opportunities or services? Today I’ll talk about post presorting, and more specifically entry planning, as a growth driver.

What does the future hold for CX?

What does the future hold for CX?

Posted by Rob Daleman on Tuesday, July 11, 2017 - 12:31

The field of customer experience is relatively young. The first CX executive was hired in 1999 at Texas Power and Light. Today there are more than 500 officially titled Chief Customer Officers in the world and perhaps hundreds more serving the same role without the formal title.

The proliferation of customer experience executives is supported by facts like these: According to Temkin Group’s ROI of Customer Experience, 2016 Report, customers who have had an excellent experience are more likely to:

Time well spent in São Paulo

Time well spent in São Paulo

Posted by Andrew Hellard on Thursday, July 6, 2017 - 12:34

Last Thursday Quadient hosted a roundtable in São Paulo, Brazil. The roundtable topic was customer communication trends and the impact of digital insurance in Latin America. Quadient was fortunate to have two speakers, Alexandre Putini, Director of Innovation and Digital channels at SulAmérica and Sergio Nobre, Academic Vice President of the Brazilian National Insurance and Welfare Academy. Both speakers had great insight into the state of insurance in Brazil.

Are You Ready to Upgrade your Drop Shipments?

Are You Ready to Upgrade your Drop Shipments?

Posted by Kim Mauch on Tuesday, July 4, 2017 - 19:47

Mailers can benefit from additional discounts by dropping mail close to its final destination at Sectional Center Facilities (SCFs), National Distribution Centers (NDCs) and Destination Delivery Units (DDUs). For years, mailers would need to submit printed documentation at both mail entry and again at the destination facility. The Form 8125 was validated by the verification site, round stamped, and then forwarded on to the destination site.

Mobile Shopping + Informed Delivery = Postage Savings

Mobile Shopping + Informed Delivery = Postage Savings

Posted by Bob Schimek on Friday, June 30, 2017 - 19:27

One of the key U.S. Postal Service™ themes from this year’s National Postal Forum was Informed Delivery. If you haven’t already subscribed to this new service you really should. Even if you are a non-believer. If you work in the mailing industry, then you need to understand the consumer experience with this program. Informed Delivery is going to forever change what we all have come to know as “the mail moment”.  Now is the time to study and test the impact this technology has on the effectiveness of mailing campaigns.