Quadient Blog

Connecting ideas and people.

The new rules of customer experience in APAC

The new rules of customer experience in APAC

Posted by on Friday, June 30, 2017 - 12:35

Technology is driving the pace of change, and is having a huge effect on both the way customers behave, and the way that we communicate to those customers. As business leaders, changes in customer behaviour are among the biggest challenges we face, and this is amplified by the diversity of customers across Asia Pacific (APAC).

Augmented reality: the potential to connect online and offline customer experiences

Augmented reality: the potential to connect online and offline customer experiences

Posted by Arianna Valentini on Tuesday, June 27, 2017 - 12:45

Augmented reality (AR) has been proven to be able to successfully improve the uncertainty in ecommerce purchases (eMarketer, June 2017). An old but great example of this is Ikea’s AR based application that could simulate furniture in a customer’s home. However, the real value in AR is when it can facilitate a conversation between the customer and business using visual data. An example of this is Amazon’s mobile app, and being curious on just how well this conversation could occur, I decided to go to Staples and try it out live.

IMpb Compliance Is Changing July 2017, Are You Ready?

IMpb Compliance Is Changing July 2017, Are You Ready?

Posted by Bob Schimek on Thursday, June 22, 2017 - 14:16

If you mail competitive parcels (Priority Mail®, Priority Mail Express®, First-Class Package Services, Parcel Select®,  and Parcel Select Lightweight®) you are likely familiar with the current 20-cent per piece fee that is assessed by the Postal Service on non-compliant packages. The fee can be assessed based upon three different categories:

The value of a unified software

The value of a unified software

Posted by Scott Draeger on Wednesday, June 21, 2017 - 12:51

Thanks to the over 30% of Quadient users who installed Inspire R11 since its release in February. When you downloaded it, you were expecting to see the new UI. What you might not know is that your new UI was a preview of something larger.

In addition to my four years of work with the Inspire product line, I am lucky to have been working with the teams at Quadient since September 2016. One thing we have done with the teams is synchronize the development cycles. That means that the PMMs (Product Marketing Managers) have been synchronizing our calendars and planning sessions.

Machine Learning in Identity Resolution

Machine Learning in Identity Resolution

Posted by Holger Wandt on Wednesday, May 31, 2017 - 13:32

Business intelligence trends show that the focus on data analytics is rapidly increasing. New and improved data analytics tools are being created, such as the Google Analytics 360 suite. Last year Gartner stated that it is Google's intention to compete in enterprise data-driven marketing and analytics. Interesting stuff, which once again shows data management is more dynamic than ever.