Quadient Blog

Connecting ideas and people.

Is Government Neglect Killing the Postal Service?

Posted by Bob Schimek on Friday, August 10, 2018 - 10:28

This could be answered with as simple “yes”. However, in true political fashion, let’s use this question to provide a long winded answer. Unlike most answers from politicians, this answer will actually be relevant to the question being asked. There are many in the mailing industry who try to make a point of keeping up with what is going on in their industry. Like myself, they probably have friends and family that ask about what is going on with the post office?

What is Transportation Messaging?

Posted by Bob Schimek on Thursday, May 31, 2018 - 18:13

To best answer this questions requires taking a couple of steps back to provide some needed context.  A couple of years ago the Postal Service™ established the NOCC – National Operations Command Center.  The Postal Service has divided the United States into seven districts (Northeast, Capital Metro, Eastern, Great Lakes, Southern, Western, and Pacific) and each district has a Vice President of Operations.  Each district has a NOCC and it is used to communicate and coordinate the flow of mail through all the Postal Service processing plants.  Note, there is also an eighth NOCC located at USP

Enterprise Payment Now Live

Posted by Bob Schimek on Wednesday, May 30, 2018 - 17:46

One of the major changes that will be taking place for everyone in the mailing industry over the next year will be the Postal Service’s rollout of their new Enterprise Payment System (EPS).  As with many of the new Postal Service systems, there will be several new acronyms that the mailing industry will need to become familiar with as EPS is officially rolled out.  EPS will require every business mailer to have an Enterprise Payment Account (EPA).  If your business has PO Boxes, you may have already had some exposure to the first phase of EPS which is being referred to as EPOBOL-Electronic

Royal Mail – Fined, sealed, delivered

Posted by Mustafa Atik on Wednesday, May 2, 2018 - 15:46

It’s not often a £12,000 fine looks like a good deal. But, in light of GDPR coming into effect this May, the Information Commissioners Office (ICO) penalising Royal Mail £12,000 for sending more than 300,000 nuisance emails to customers who had opted out of direct marketing, could seem a bargain.

Quadient selected to speak at the National Postal Forum, May 6-9 in San Antonio, Texas

Posted by Alexander Murcia on Thursday, April 12, 2018 - 18:47

The National Postal Forum (NPF) is well known to be a great event for educational sessions and networking. Quadient is proud to have several speakers and educational workshop sessions selected for this year’s NPF in San Antonio, Texas, May 6-9.

As you review the matrix of educational sessions available, be sure to work the following sessions into your busy schedule:

Inspire R12 Excitement

Posted by Scott Draeger on Monday, March 12, 2018 - 17:14

On February 28, the last of the Inspire R12 FMAP (First Mover Advantage Program) builds were posted to our release site, meaning the first Windows version of Inspire R12 with documentation in English is complete. The Release Notes document is 64 pages, and the “New Features 12.0” document is 184 pages long. Keep in mind that this was a 16-month development program, which delivers Quadient clients best in class ROM (Return on Maintenance.)

Evolution of the Mail Delivery Tracking Service: And How to Unleash the Insights of Your Mailing Efforts to Grow Your Business.

Posted by Bob Schimek on Wednesday, January 24, 2018 - 16:52

As USPS® Informed Visibility® (IV®) becomes real, it is important to consider how this changes mail tracking for you. With the additional insight into the mail stream, along with near real-time availability of the scan events, you can do more for your business.

What is IV exactly? The program consolidates mail tracking into a single system to provide mailers visibility of letters and flats and their aggregates (bundles, handling units, and containers).

What’s different with IV?

The six power stones of customer communications management

Posted by Rob Daleman on Tuesday, December 12, 2017 - 04:03

I'll admit it - as I watched the trailers for the Justice League and Avengers movies, part of me turned back into a six year old kid.  The same kid standing at the top of the stairs in my superhero costume ready to jump down onto a pile of cushions stolen from the brand new family couch (sorry mom - and kids, please don't try this at home).  Luckily, I survived many a catapulting down the stairs many times without major incident - and I still love superheroes!  

Postal Service: Stuck on the Island of Misfit Toys?

Posted by Bob Schimek on Tuesday, November 28, 2017 - 22:44

As the mailing industry heads into what everyone hopes to be a very busy and successful holiday mailing season, it is important to remember that at this same time, we are crossing a pretty concerning milestone.  On December 7, 2017, we hit one full year where all nine USPS® Board of Governors (BOG) seats have remained vacant, and 3 years since the BOG had enough members to hold a legal quorum.

Is Seamless Acceptance Right for Your Business? What You Need to Know Now

Posted by Bob Schimek on Tuesday, October 31, 2017 - 21:14

For those of us processing Full-Service mailings today, the Postal Service®’s Seamless Acceptance program isn’t anything new. However, increasing industry adoption for this program has been on hold for several years pending required USPS® internal approvals related to Sarbanes-Oxley Act (SOX) compliance. During this time, many Full-Service mailers have started working in the Seamless Parallel environment and using the corresponding part of the Mailer Scorecard.

Is Data Processing Automation Right for You?

Posted by Bob Schimek on Wednesday, September 27, 2017 - 22:03

As the economy continues to recover, many in the mailing industry are fully aware that mail volume is not.  The U.S. Postal Service® results as of the end of July (10 months into the Fiscal Year 2017) confirm that total mail volume is down 3.3% over same period last year. The electronic diversion continues to eat away at First-Class® mail volume.  USPS Marketing Mail® is being impacted by mailers that are using more technology to better target their best contacts and connect the physical mail piece to a digital experience to increase ROI without increasing mail volume. 

Quadient: advancing the CX industry through disruptive innovation

Posted by Tamir Sigal on Wednesday, September 13, 2017 - 17:52
Customer experience (CX) is often defined as the perception customers have of how they are treated by the companies they interact with. Optimizing CX is a top priority for many businesses as good CX generates positive feelings and emotions, which in turn affects customer behavior and increases loyalty. It also helps businesses to stand out against competitors.

Welcome to Quadient

Posted by Henri Dura on Tuesday, September 5, 2017 - 16:51
We have spent the last 18 months working to unite three leading software providers under a net-new brand – Quadient. Quadient combines the capabilities of three Neopost sister companies

Furthering Growth and Value for You and Your Customers

Posted by Anita Wood on Wednesday, August 30, 2017 - 15:07

As a service provider in a challenging industry, you are thriving by expanding services and becoming an increasingly important strategic communications advisor to your customers. As you grow and improve, you will inevitably come across additional opportunities to better serve those customers.

Informed Visibility: Coming out of the oven too soon?

Posted by Bob Schimek on Tuesday, August 22, 2017 - 15:03

The new U.S. Postal Service® Informed Visibility™ platform has been a long time coming and something that the mailing industry has been eagerly awaiting.  New capabilities such as near real-time data, additional logical scan events, bundle and container scans are just a few of the features that will provide additional insight into your mailings as they flow through the Postal Service.

Behind the Scenes of Move Update

Posted by Kim Mauch on Tuesday, August 15, 2017 - 19:55

Savvy mailers satisfy the Move Update requirement by using NCOALink®, a pre-mailing process to find businesses, individuals, and families that have reported their move to USPS®. By updating the address electronically before the mail is sent, mailers can qualify for Full Service prices and save themselves and USPS millions of dollars in production, opportunity, and mail forwarding costs.

Informed Visibility versus USPS Fiscal Year

Posted by Bob Schimek on Monday, July 24, 2017 - 19:52

Informed Visibility® and the expanded capabilities of this new system is one of the more eagerly anticipated programs by the mailing industry.  Near real-time data feeds, being able to receive data more frequently, container scan events, and logical scan events are all new capabilities that the mailing industry is looking forward to playing with.  Not only does it improve on the capabilities of being able to track the mail, it also creates new opportunities to tie the physical mail piece with the digital world and further enhance the value of mail.  Once implemented, the

The Beginning of the End for MERLIN

Posted by Bob Schimek on Monday, July 17, 2017 - 19:51

Many in the mailing industry are familiar with MERLIN® (Mail Evaluation Readability Lookup INstrument).  It’s the machine used by acceptance clerks to test and verify mailings.  Those that have been in the mailing industry for 10 years or more probably remember when MERLIN was first being rolled out and the amount of industry concern that it generated around measuring mail quality at the point of mail acceptance.   Two events have recently occurred that are sending a pretty clear signal that MERLIN will soon be relegated to the list of relics that include the buggy whip.

Post Presorting - Your Next Opportunity

Posted by Anita Wood on Wednesday, July 12, 2017 - 19:49

In a previous post, I talked about advanced presorting as just one area of opportunity enabled by increased capacity. What are some of the other opportunities or services? Today I’ll talk about post presorting, and more specifically entry planning, as a growth driver.

Are You Ready to Upgrade your Drop Shipments?

Posted by Kim Mauch on Tuesday, July 4, 2017 - 19:47

Mailers can benefit from additional discounts by dropping mail close to its final destination at Sectional Center Facilities (SCFs), National Distribution Centers (NDCs) and Destination Delivery Units (DDUs). For years, mailers would need to submit printed documentation at both mail entry and again at the destination facility. The Form 8125 was validated by the verification site, round stamped, and then forwarded on to the destination site.