Quadient Blog

Connecting ideas and people.

How to know if Mr. Müller and Mr. Muller are the same person

Posted by Esther Labrie on Tuesday, December 11, 2018 - 18:03

The Internet and digital communications capabilities have allowed organizations in every industry to expand business beyond their home borders and attract customers from around the globe. If companies want to maintain their global footprint and continue to grow, it’s imperative that they can trust their global data.

 

Global data: how to match Latin and non-Latin data

Posted by Esther Labrie on Monday, November 12, 2018 - 12:55
The western world often tends to forget about those parts of the world where languages are not based on the Latin script. This is remarkable, since the language Top 10 according to Babbel (determined by its number of native speakers) contains no less than seven non-Latin languages! For data quality experts like Quadient, it means that we need to help our customers worldwide to face data challenges regardless of the language that they present themselves in. So, following my blog about diacritics in the Latin script, I will now zoom in on non-Latin characters.

Are diacritics complicating your global business?

Posted by Esther Labrie on Wednesday, October 10, 2018 - 14:54
For the English-speaking world, diacritics are mostly these annoying marks that you cannot find on your keyboard. But for many others diacritics are an essential part of their language. In fact, incorrect use or omission of diacritics may have consequences for pronunciation as well as semantics. That’s where Quadient comes in. Because for those who know the importance of data quality, dealing with diacritics isn’t trivial, or just a matter of courtesy. It is essential for your business’ success. This blog lets you have a peek into one of the linguistic challenges that Quadient helps their global customers face.

Data quality (or the lack thereof) and its influence on your CX

Posted by Esther Labrie on Tuesday, October 2, 2018 - 14:16
In the age of the empowered consumer, if you don't really know your customers then they're going to find a competitor who does. High quality, managed customer data will help you keep your customers, because it enables you to make the right offer to your customer at the right time and through the channel that they prefer. So that’s the theory. But are we really aware that high quality data is key to a great customer experience? Because it seems like something is holding companies back, or at least that’s the story these numbers tell us:

GDPR: where there’s risk, there’s reward

Posted by Esther Labrie on Wednesday, July 11, 2018 - 01:22

Making changes to your business to meet the GDPR requirements is an expense, that’s true. But the risks of not complying with the mandates are serious, from fines to negative PR. Can you prove that you have appropriate and adequate controls in place to manage personal data? If not, you’ll need to get organized, and if (or when) the GDPR regulations change again, you’ll need to be flexible enough to keep your operation compliant. 

The top 5 requirements for any GDPR-solution

Posted by Esther Labrie on Wednesday, July 11, 2018 - 00:31

In this blog, we will discuss what you should expect a GDPR software solution to handle when it comes to consumer’s rights. We believe that whatever solution you ultimately choose, it will need to be able to provide:

How does an end-to-end solution for GDPR work?

Posted by Esther Labrie on Tuesday, July 10, 2018 - 17:56

Quadient receives and answers a lot of questions about the GDPR that other vendors aren’t always able to answer. “What is an end-to-end solution for GDPR, and does my organization really need it?” is the most frequently asked question. This blog will answer that question for you. In order to do so, we’ll start by taking a look at one of the most important consumer rights: to know which personal data has been stored.

Subject Access Request

Omni-channel data calls for a 360-degree customer view

Posted by Esther Labrie on Thursday, June 21, 2018 - 21:01

Without an accurate and complete view of the customer, organizations struggle to address their (future) customer properly. Data issues get in the way of understanding customer preferences, tailoring communications, responding quickly and, ultimately, optimizing the customer experience (CX). To fully leverage data as a strategic business asset, the organization must put data at the center of the CX technology ecosystem. To do that you have to be able to capture and leverage customer data from every channel. 

 

Consumers are in the driver’s seat - and they demand a Ferrari

Posted by Esther Labrie on Thursday, June 21, 2018 - 19:38

Consumers today have the power. They are not going to wait around for a business to approve them if another can do it in real time. Opening a savings account for example should be a simple operation. If the bank can’t check your data against sanction lists, or perform a credit check automatically, another one can. And it’s the latter that will win the battle for that new customer. 

GDPR has arrived!

Posted by Elizabeth Dailing on Thursday, May 31, 2018 - 17:53

2016 brought us approval. 

2017 brought us implementation. 

2018 brings us enforcement and a skateboarding analogy. 

Are you ready? Or, are you risking it?

There’s a lot of talk about the potential impact of GDPR, the number of SARs (Subject Access Requests) a company will receive, what the organizational risk is and repercussions of the fines and penalties. What it really comes down to is the risk tolerance of you, your organization and your customers. 

Royal Mail – Fined, sealed, delivered

Posted by Mustafa Atik on Wednesday, May 2, 2018 - 15:46

It’s not often a £12,000 fine looks like a good deal. But, in light of GDPR coming into effect this May, the Information Commissioners Office (ICO) penalising Royal Mail £12,000 for sending more than 300,000 nuisance emails to customers who had opted out of direct marketing, could seem a bargain.

Quadient selected to speak at the National Postal Forum, May 6-9 in San Antonio, Texas

Posted by Bob Schimek on Thursday, April 12, 2018 - 18:47

The National Postal Forum (NPF) is well known to be a great event for educational sessions and networking. Quadient is proud to have several speakers and educational workshop sessions selected for this year’s NPF in San Antonio, Texas, May 6-9.

As you review the matrix of educational sessions available, be sure to work the following sessions into your busy schedule:

Inspire R12 Excitement

Posted by Scott Draeger on Monday, March 12, 2018 - 17:14

On February 28, the last of the Inspire R12 FMAP (First Mover Advantage Program) builds were posted to our release site, meaning the first Windows version of Inspire R12 with documentation in English is complete. The Release Notes document is 64 pages, and the “New Features 12.0” document is 184 pages long. Keep in mind that this was a 16-month development program, which delivers Quadient clients best in class ROM (Return on Maintenance.)

Top 4 mistakes companies make when it comes to personalization

Posted by Stephanie Clarke on Thursday, January 11, 2018 - 21:46


A personalized experience can be defined as an interaction or engagement that a customer has with a company that leaves them feeling as though their interests, behaviour and preferences were thoroughly taken into account. Organizations who are able to meet their consumers' emotional expectations at an individual level are better able to foster loyalty.

Master your data and you’ll master omnichannel

Posted by Esther Labrie on Wednesday, January 10, 2018 - 05:23

Data is collected and processed in a variety of systems; CRM and financial applications, call centres, external data suppliers and more. Every data source has its own unique format, which means that customer data is stored differently depending on the particular system, and probably exported in a variety of ways as well. The syntactical and semantic validity of data sources varies greatly, such that a particular individual stored on multiple systems may not be recognized from one to the next. In addition to inconsistency, data may be incomplete, inaccurate, or just plain outdated. 

Is garbage in, garbage out still harming your organization?

Posted by Esther Labrie on Thursday, December 21, 2017 - 13:35

When optimizing your omnichannel strategy, you naturally focus on getting and keeping a multitude of channels available for your customer. With the management of those channels however, the management of the data that comes from the many customer interactions through those channels is often overlooked.

The six power stones of customer communications management

Posted by Rob Daleman on Tuesday, December 12, 2017 - 04:03

I'll admit it - as I watched the trailers for the Justice League and Avengers movies, part of me turned back into a six year old kid.  The same kid standing at the top of the stairs in my superhero costume ready to jump down onto a pile of cushions stolen from the brand new family couch (sorry mom - and kids, please don't try this at home).  Luckily, I survived many a catapulting down the stairs many times without major incident - and I still love superheroes!  

Following the GDPR: Embrace Best Practices That Would Benefit The Organization Regardless

Posted by Esther Labrie on Thursday, November 2, 2017 - 18:57

The European Union’s General Data Protection Regulation (GDPR), set to come into force from 25 May 2018, has primarily been viewed in terms of the challenge it poses for data security. However, for those in control of customer data, its effects go much deeper. Ensuring data privacy means not only securing data, but also ensuring that it is stored appropriately; that customers have access to their data when required; that any data stored is accurate; and that, if requested, data will be removed or transferred.

Four Disruptive Forces Impacting Customer Experience in 2017

Posted by Stephanie Clarke on Wednesday, October 11, 2017 - 15:31
CX is the new battleground for businesses. The bar is being set by fast moving, innovative organizations. As companies look to compete, they are facing 4 disruptive forces: consumer power, a growing number of communication channels, ever-changing regulations and big data.

IOT and Data Quality - The Next Challenge in CX Excellence

Posted by Rob Daleman on Tuesday, October 10, 2017 - 21:33

Over the past two weeks, we’ve looked at the importance of addressing weak links across your business to activate a better customer experience, along with some strategies to better prepare your business to compete via improved CX.  This week, we will dive into the growing importance of data in powering great customer experiences, and the critical role that data quality will play soon. One of the biggest factors impacting data growth is the pervasive use of mobile devices.