Customer Support Analyst - Japan

Customer Support Analyst - Japan

Tokyo, 102-0074, Japan

Quadient, a world leading software organization, are currently seeking enthusiastic individuals looking to make a start in their career and break into the IT industry. This opportunity is open to entry level Customer Support Analysts, allowing you to learn and develop in a team environment. You will be responsible for providing expert software technical support to assist customers experiencing remote and service issues. You will operate Quadient's helpdesk, the front line of customer experience.


Requirements

Essential requirements for this role:

  • Fluent spoken and written English and Japanese
  • Knowledge of information and communications technology (ICT)
  • Knowledge of customer communication management
  • Problem solving techniques
  • Interpersonal skills
  • Customer care

 

The following Quadient specific requirements will be trained once employment commences:

  • Knowledge of Quadient´s products
  • Understanding the implementation of licenses and solutions to the customer's platform

Responsibilities

Customer Support Analysts are responsible for the following tasks:

  • Supporting customers within help desk “Tier 1” responsibility
  • Escalating issues to “Tier 2” within Research and Development
  • Fulfilling the defined SLA for response time
  • Denying maintenance and support to un-contracted clients
  • Acting as an interface between customers and customer support