EMEA Partner Success Manager

EMEA Partner Success Manager

Reading, RG2 6UG, United Kingdom, United Kingdom

EMEA Partner Success Manager creates, develops, and maintains relationships between Quadient and its delivery partners. There are two main areas of focus: enablement and relationship management.
This role can be based in Netherlands (Arnhem) or UK (Reading) or France (Bagneux).

EMEA Partner Success Manager creates, develops, and maintains relationships between Quadient and its delivery partners and enables these partners to deliver and support implementations of Quadient products to the highest quality standards.

This role can be based in Netherlands (Arnhem) or UK (Reading) or France (Bagneux).

Key responsibilities:

  • Drive enablement of new and existing partners
  • Implement and manage initiatives that help Quadient Partners to become more successful in delivering Quadient products in their respective markets 
  • Support the creation, extension and expiration of partner contracts and agreements
  • Quadient programs adoption
  • Increased # of certified consultants
  • Proactively encourage and support certification to increase adoption of the program
  • Increased customer references
  • Collaborate across Quadient’s organization to achieve key objectives and goals with partners
  • Work with product management teams from Quadient and partners to define and manage products available for the partner. Support the launching of products/solutions with partners
  • Proactively assess, clarify and validate partner needs on an ongoing basis
  • Maintain detailed information on assigned partner projects, and regularly review project health
  • Provide visibility of projects to internal stakeholders and ensure data is updated and integrity is maintained
  • Recommend and advise additional pay-for-services such as expert services and subcontracting arrangements
  • Review partner implementation proposals, and confirm partner readiness to deliver on projects
  • By meeting regularly before and during implementation proactively identify potential issues before they are escalated
  • Enable partners to be self-sufficient in order to reduce the number of how-to support tickets 
  • Identify capability weaknesses and recommend solutions,
  • Customer satisfaction survey post-implementation
  • Administer a Customer and Project Satisfaction survey immediately post-implementation
Requirements:
  • A minimum of 5 years’ experience in an SW partner or sales organization with extensive partner customer interaction
  • Good working knowledge of different aspects of the business, especially Partner Enablement and Services/Support
  • Strong communication skills with an emphasis on facilitation and mediation
  • Strong presentation skills.
  • Boardroom experience, able to drive conversations on a strategic level.
  • Good understanding and experience with the partner delivery enablement management
  • Ability to create and maintain a strong relationship with business partners
  • Self-directed; driven to accomplish goals and meet deadlines
  • A take charge attitude - focusing on fixing issues and partner and customer satisfaction
  • Proactive approach to problem solving
  • Strong organizational and project management skills
  • Fluent English (other languages are a plus)
  • Willingness to travel 50% of time across Europe