Professional Services Architect

Professional Services Architect

Shanghai, 200120, China

Professional Services Architects support client operations, gaining exposure to a variety of functional areas, and developing technical solutions for Business Challenges and Goals. They help define and analyze the needs of customer users, handle business analysis, define requirements and design solutions for Quadient’s clients.  This role reports to the Manager of Professional Services.


  • Visiting client on-site for proposals and requirements meetings
  • Developing projects feasibility reports
  • Analyzing business processes and flows
  • Providing creative solutions to business challenges and goals utilizing business and technology expertise
  • Presenting solutions to the client
  • Translating technical requirements or limitations into words a business user can understand
  • Create Technical Specification Document
  • Work closely with Project Manager and other stakeholders for system implementation and development
  • Technical solution liaise between development team and business users
  • Lead and handle architecture, design, development and issue resolution, with technical leadership
  • Travel as needed to support the organization’s engagements


  • University degree or college diploma in the field of IT and/or Economics and/or Engineering.
  • Prior above 3 years working experience in a client facing software support, Architect, or professional services role.
  • Solid organizational and communication skills and the ability to handle multiple client requests.
  • Ability to communicate technical solutions with client and project team, in his or her own language with a high degree of common understanding.
  • Experience of participation in Enterprise Software Implementation – preferably within Financial Services Industry.
  • Experience in system integration, architecture design, system issue troubleshooting and software development.
  • Experience in developing business process models and using recognized modelling tools as System Architect.
  • Understanding of the role of an Architect in relation to the other roles in a SW development, in particular Project manager, Business analyst and Developers.
  • Financial Services Industry knowledge is a plus.
  • Customer Communication Management Software knowledge and experience is nice to have.