PSO Consultant - Nearshore team

PSO Consultant - Nearshore team

Hradec Králové, 50006, Czech Republic

Quadient is currently looking for a customer oriented and success driven PSO Consultant to join our team. This position will allow you to further develop your skills and grow professionally while working in a fun, stimulating and supportive environment.  

The best fit for this success driven team is someone who has the ability to remain organized in a rapidly changing environment, can travel, is reliable, determined, has sensational communication skills, and is driven to provide high-quality service. The successful candidate will be provided comprehensive training orientation to support their learning, skills and transition to the role and company culture. 

The Professional Services Organization Consultant (PSO) influences the success of each implementation. The PSO team is dedicated to the success of the customer and their virtualization strategy and implementation. The PSO team ensures that Quadient customers are successfully implementing their solutions.

A PSO Consultant is a vital link between the customer and Quadient.

RESPONSIBILITIES

  • Consultancy, solution implementation and deployment at customer and partner sites in Europe region.
  • Troubleshooting, incident and problem analysis, software testing 
  • Customer support on the local level, communication with 2nd level internal support
  • Training and sales support – proofs-of-concept, presentations for partners, customers and internal departments


KEY QUALIFICATIONS:
To become a PSO Consultant, the following requirements are needed: 

  • Fluent English in speech and writing
  • Knowledge customer communications management
  • Knowledge of personalized printing applications, layout and any other form of electronic communication
  • Analytical skills to read needs and accordingly deployment of solutions 
  • Problem-solving techniques
  • Interpersonal skills
  • Customer care