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PT Salesforce Administrator

PT Salesforce Administrator

Toronto, L3R0B8, Canada


Major Purpose

 

This is an important and highly visible role, with the correct candidate responsible for day-to-day administration and configuration of the Quadient Salesforce architecture. The correct candidate will work with the Quadient Cloud Technology to ensure that all tasks related to the management of the Salesforce system are done correctly and in a scalable, efficient manner.

 

Job Duties/Responsibilities

  • Responsible for configuration and maintenance of internal applications related to Salesforce. This includes Sales and Service Clouds, Customer Communities, Salesforce CPQ, and Pardot.
  • Works with team to train new users, gather user feedback, create training guides and maintain the day-to-day utilization of the system.
  • Completes projects by coordinating resources and timetables with user departments.
  • Verifies application results by conducting system audits of technologies implemented.
  • Recommends information technology application strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements.
  • Maintains quality service by treating internal users as the “customer.”
  • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices

Minimum Qualifications

 

  • 3+ years in a technical role is required
  • Salesforce.com experience and at least 1 Salesforce certification
  • Relational database experience
  • Experience in managing customer data and decision support activities
  • Strong analytical skills
  • Strong written and verbal communication skills

Preferred Qualifications

  • Undergraduate degree in Computer Science or Information Management

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This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. AR duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.

This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.

 

 

09/20/2019