Technical Support Engineer

Technical Support Engineer

La Crosse, 54601, United States

Quadient is looking for a socially aware technical expert who can help our customers with desktop mailing and data quality software.
Quadient is looking for a Sr. Technical Support expert for the team in La Crosse.

Quadient is looking for a socially aware technical expert who can help our customers with desktop mailing and data quality software.

This front line support position provides technical product knowledge as well as postal regulation information to our growing customer base. The environment is demanding and fast-paced, requiring multi-tasking ability and a detail-oriented personality. An even disposition with great communication skills is essential, along with the ability to describe complex topics in a clear and concise manner. A computer science background or strong computer technical knowledge is preferred. Must be adept at working in a team environment.

Job Duties/Responsibilities
• Provide comprehensive end-user support via phone, e-mail
• Review and compose product bug tracking and feature request entries
• Research and disseminate USPS business mailing rules and regulations
• Research and write knowledgebase articles for both staff and customers

Minimum Qualifications
• Experience in Computer Science or significant, relevant work experience
• Strong desire to provide high-quality customer service
• Strong written and verbal communication and presentation skills
• Strong problem solving skills
• Ability to effectively manage multiple tasks
• Team player who demonstrates positive, constructive, interpersonal skills
• Self-motivated and able to work productively with minimal direction

Preferred Qualifications
• Good knowledge and experience with all Windows platforms.
• Knowledge of Unix/Linux a plus, but not required
• Understanding of and working experience with computer networking technology
• Experience with Microsoft Office; Excel and Access in particular
• Knowledge of and experience with relational database technology and reading/writing SQL queries
• Coding knowledge and experience in VB/VBA/VB.net/C# or other windows-based languages and in the use of Visual Studio a plus, but not required