In previous times, customers have struggled with the ways in which they communicate with government services. There has existed a distinct lack of choice and control over the communication channels available to them.
In our digitally evolving age, people are increasingly engaging in mobile communication channels such as text, email, social media, live online chats and chatbots. Constituents want more dynamic, accessible and seamless ways to interact with government and want the power to engage with their services in modern ways.
When it comes to unemployment systems, citizens should also have the choice of self- service, being able to communicate with government services using any channel, at any time and from any location. Similarly, omnichannel allows agencies to engage with individuals through their medium of choice.
Agency pressures have been compounded by COVID-19, including:
- The need for more self-service access
- Elimination of operational and data silos
- The need to streamline and reduce calls
and much more.
Quadient’s priority is to design technology that help provide more meaningful and personalized services for constituents. Quadient’s digital solutions focus on the employee and customer experience, changing the game for agencies in their drive to stay ahead in a digitally dynamic age.
Download this infographic to understand how Quadient Inspire is helping Unemployment Systems deliver an improved constituent experience across all channels.