Step 4: Expansion

After Quadient works with clients to go through the analysis, optimization and implementation of a customer transformation project, it’s time for the best part. The content and template structure is optimized. The formatting is ready, and you have escaped the limitations of your legacy capabilities from all of your redundant CCM technology.

The next thing to do is to take advantage of Inspire’s omnichannel native technology. Since all of your new designs are in Inspire, they are all ready for their omnichannel designs. We work together to replace any redundant channel-based solutions with new output from your current design. Your data, documents and rules are channel independent, and ready to reach your clients from new channels.

You are capable of managing multi-step and multi-channel iterative communications that allow your customers to switch channels during transactions with this new structure. You connect your communications to new Customer Journey Maps to collaborate with your CX partners to ensure that every communication you manage is part of a deliberately curated portfolio that reflects your company brand and tone in every interaction. You engage with cloud-based CX users, web-based content experts and desktop-based designers with Social Commenting features. You connect production analytics to journey maps to monitor trends in customer interactions.

You now manage a flexible omnichannel portfolio with Quadient’s Scaler technology as well, delivering communications to the right channel for the customer’s current needs. This helps you manage customer experience expectations while keeping the costs of communicating low.

In the not too distant future, you have a transformed omnichannel CX portfolio, if you are willing to escape the limitations of your legacy technology. Quadient has the technology of the future today, and a way to get you there faster than you thought was possible. Let InspireXpress speed up your transformation.

Scott Draeger

Scott Draeger

VP of Customer Transformation

Scott joined the industry in 1997, after earning a B.A. from University of Nevada, Las Vegas. He started as a document designer using several VDP technologies, before moving to the software side of the industry. He has more than 17 years of experience in the document composition software industry as both a transactional document designer and a software vendor. He earned his EDP and M-EDP certification from Xplor and his MBA in 2007 from the Lake Forest Graduate School of Management.

Related Resources

IDC MarketScape Cloud CCM 2022 Report_Preview
Analyst Report

IDC MarketScape: Worldwide Cloud CCM Applications 2022 Assessment

Get complimentary access to the highly anticipated IDC MarketScape: Worldwide Cloud Customer Communications Management Applications 2022 Vendor Assessment, a report that provides...

Customer retention
White Paper

Customer acquisition vs. customer retention: a post-pandemic inflection point

To deliver a good customer experience in a post-pandemic era, brands must strike a better balance between customer acquisition and customer retention, and they need customer communications management...
quadient-ebook-critical-customer-experience-investments-2022-thumbnail
eBook

Critical Customer Experience Investments in 2022

While the past two years were focused on the rapid rollout of reactionary solutions, 2022 is about future-fitting your organization with human-centric technologies built to meet the new standard of...
quadient-analyst-report-improve-customer-experience-with-proactive-communicatoions
Analyst Report

NEW Forrester Report: Improve Customer Experiences with Proactive Notifications

In this Forrester report, you’ll learn how to use mobile notifications to automate offline processes and empower customers with end-to-end transparency.
Experience

Experience

A rich history of world-class leadership

Backed by the experts

Backed by the experts

Gartner, Forrester, and Aspire

Expertise

Expertise

8 billion personalized experiences annually

Proven results

Proven results

97% customer satisfaction rate