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Quadient’s Sustainable and Convenient Parcel Locker Delivery and Pickup Solution Available in Over 20,000 Locations Worldwide
How UK universities risk losing £2 Million annually due to inefficient invoice processes
Unlocking efficiency: The financial dilemma facing UK universities
Quadient Recognised as One of 13 Notable Customer Journey Mapping Platform Vendors
Forrester | Customer Journey Mapping Platforms Landscape, Q1 2024
Quadient Positioned as Leader in 2024 SPARK Matrix for Customer Communications Management for Fourth Consecutive Year
Quadient’s comprehensive customer communications platform receive strong ratings for technology excellence and customer impact
Learn why Quadient was named one of 13 notable vendors in Forrester's "The Customer Journey Mapping Platforms Landscape, Q1 2024" report and the unique capabilities Inspire Journey offers to support extended use cases and emerging CX dynamics.
According to the 2024 SPARK Matrix for CCM, platform adoption is rising in response to digital channel expansion and the need for an enhanced customer experience. Discover why Quadient was ranked the market's Technology Leader for the fourth year, cited as being at the forefront of the CCM revolution.
Navigating the challenges of outdated CCM solutions can lead to high costs and missed opportunities for genuine customer connections. Upgrading to a modern CCM platform empowers businesses to automate complex processes, enabling better engagement and loyalty, and ensuring customers feel valued every day, not just on Valentine's Day.
Read the first in a four-part blog series that explores the benefits of enhancing customer communication through a unified CCM platform. Understand why today's organisations require modern, integrated systems to meet today's multi-channel, personalized interaction demands. It covers auditing current systems, securing stakeholder support, envisioning an improved setup, and selecting a suitable vendor, highlighting the benefits of streamlined communications for business growth.
Switch to the cloud for your Customer Communications Management (CCM) and document composition. Discover the top 10 benefits of SaaS software for CCM and document management.
With the Shared Responsibility Framework, Singaporean companies begin to look at updating processes to stay compliant as related to consumer losses.
Quadient's Director of CXM Product Marketing breaks down the Q4 2023 Aspire CCM-CXM Leaderboard updates and what it means to be a customer of a software provider that continues to lead in three key CCM software market segments.
Quadient and LINK Mobility are collaborating to integrate LINK's mobile messaging solutions into Quadient's product suite. The partnership aims to enhance omnichannel customer experiences across industries, recognizing the importance of messaging in modern communication. Both companies are committed to delivering cutting-edge solutions for enhanced connectivity and engagement, aligning with their shared vision.
Keeping on top of email marketing trends is crucial, especially considering the upcoming security updates from Gmail and Yahoo in early 2024. By sticking to authentication rules, offering easy unsubscribe options, and making sure your content is on-point, you're not just meeting the new standards – you're also boosting your reputation as a sender and improving your chances of landing in the right inboxes for the right reasons and with a bit of luck, the right reward!
The Monetary Authority of Singapore opted to look at cybersecurity as part of the mission to stamp out phishing attacks and data protection incidents.
UK universities risk losing £2 million annually due to invoice disputes despite going digital. Late payments and complex processes are causing financial strains. Quadient offers innovative solutions to safeguard finances and reputation.
Quadient, a global leader in customer-centric communication solutions, is pleased to reinforce its partnership agreement with Plexus Tech, a prominent technology company specializing in IT services and products. This strategic alliance is already enabling Plexus Tech's clients to access a cutting-edge centralized platform powered by Quadient Inspire, to efficiently optimize and manage both internal and external communications.
Christmas is about more than just presents; it's about the joy of connection and togetherness. Discover the miraculous benefits that Customer Communication Management (CCM) software would bring to the North Pole at its busiest time of year!
Quadient, a global leader in Customer Experience Management (CXM) and Customer Communication Management (CCM) solutions, has announced a strategic alliance in Spain with KPMG, one of the largest professional services firms specializing in business consulting and technology.
Many companies are turning to SaaS solutions for document management particularly to enable the creation and delivery customer customer communications. This blog delves into 13 key reasons why a SaaS solution could be the right fit for your business, from flexibility and ease of use to cost savings, helping you make informed choices for your business.
Quadient announces the expansion of its partnership agreement with ENIT, a consulting firm renowned for its expertise in enhancing customer communication and elevating customer experiences through digital transformation.
The top six advantages to document automation and why it’s improving efficiency and productivity of businesses worldwide.
The transition to S/4HANA poses difficulties for customers using CCM solutions for document generation, risking compliance and business operations. Quadient Inspire offers an integrated CCM solution with an SAP S/4HANA accelerator, providing a cost-effective migration option and a resource pool for complex projects.
Quadient's Director of CXM Product Marketing, Tami May, shares the benefits that customers will enjoy with the latest release of Inspire Flex and how the new capabilities empower CX leaders to boost organisational resilience during economic turbulence.
E-invoicing is becoming the norm and a requirement in many countries. While it covers a multitude of variants and is a constantly evolving subject, this guide will outline what you need to know for your business when it comes to e-invoicing.
The Financial Conduct Authority (FCA) has introduced the New Consumer Duty, requiring regulated industries to deliver good outcomes for their customers. New research by Quadient and Signal shows that only 2 in every 25 customers understand the communications they receive from their banks, with only 8% able to calculate a simple answer based on the information provided.
Customer-centric CXM is the future of customer communications (CCM). The secret to success is cloud-based Communications-as-a-Service - or CaaS.
As you evaluate SaaS CCM vendors to transform customer experience, get answers to these 12 RFP questions before you sign the contract.
Cost-cutting measures are being put in place as companies brace for a recession, but that doesn't mean your communications team has to contend with IT bottlenecks. Learn how modern communication solutions allow your LOB teams to take control while lowering overhead.