New disruptors are bringing rapid change to the traditional insurance industryTuesday, Nov 3rd 2020
Insurers large and small recognize the journey from being a product-focused, process-oriented business to a customer-centric, technology-enabled organization takes time and many planned and...
What Covid-19 has Taught Telecoms about Customer Experience ManagementMonday, Sep 28th 2020
Covid-19 has impacted the customer experience expectations of telecom customers. Learn how and what CX professionals need to do to manage them.
10 reasons why every business needs output management softwareTuesday, Sep 22nd 2020
Output Management Software (OMS) for document design, processing, production, dispatch and archiving. The dryness of the term doesn't do justice to the far-reaching benefits that OMS...