Managing Statements with Quadient Inspire
Turn regular customer interactions into extraordinary experiences.
Bills and statements remain an essential channel for you to engage with your customers. Unfortunately, many organisations put minimal effort into optimising bills and statements, considering statements to be an avenue to drive collections, or simply a compliance requirement.
However, with 97% of customers who receive monthly statements spending 2 to 5 minutes reviewing them each month, statements provide a critical ongoing opportunity to deepen the customer relationship and increase revenue.
Quadient Inspire is designed to eliminate the barriers presented by departmental silos and allows your entire organisation to work together in generating more effective account statements for your customers. Separate IT roles from content management and place responsibility for each content element of a customer communication with the roles that are best suited to handle those tasks. Quadient Inspire enables you to personalise content and marketing messages included on statements to optimize response rates and reduce time to payment.
When your organisation is ready, share content from your offline statements with mobile apps and web portals to provide rich, online documents that allow your customers to analyze their statements through interactive graphs, charts, and tables.
Download the brochure to learn more.