Quadient Named a Leader in the SPARK Matrix™: Customer Journey Mapping

The only CCM solution provider named a Leader in both the CCM and CJM SPARK Matrix™ Reports

SPARK Matrix Journey Mapping

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Quadient is only Customer Communications Management (CCM) solution provider to be named a Leader in the SPARK Matrix™ for both CJM and CCM 


According to Quadrant Knowledge Solutions:

  • The customer journey mapping market is expected to grow at a CAGR of 46.1% from 2020-2025.
  • Global CJM vendors continue to gain significant market traction with direct inquiries from large enterprise organizations and their partner networks.
  • The CJM market is expected to grow to reach over $822.5 million by 2025. 

This Quadrant Knowledge Solutions' research report includes:

  • A detailed analysis of the global market regarding short-term and long-term growth opportunities, emerging technology trends, market trends and future market outlook.  
  • Strategic information for users to evaluate different vendors' capabilities, competitive differentiation, and market position.
  • Ranking and positioning of leading customer journey mapping vendors with a global impact.


Summary of key research findings

Quadient's Customer Journey Mapping solution offers comprehensive capabilities including the ability to:

  • Integrate with project management systems and 3rd party platforms
  • The ability to connect multiple maps  to each other along with a global map
  • Preview current in production communication touchpoints 
  • Collaborate with teams across the organization with multiple roles to improve C in role-specific ways 

"Quadient's CJM solution is distinguished by its approach of providing a customer journey mapping tool designed for customer communication portfolio management, connecting often ignored touchpoints to CX strategies."


You can also access a complimentary copy of the 2021 SPARK Matrix™: Customer Communication Management here.

Experience

Experience

A rich history of world-class leadership

Backed by the experts

Backed by the experts

Gartner, Forrester, and Aspire

Expertise

Expertise

8 billion personalized experiences annually

Proven results

Proven results

97% customer satisfaction rate