Quadient Named a Leader in the SPARK Matrix™: Customer Journey Mapping
The only CCM solution provider named a Leader in both the CCM and CJM SPARK Matrix™ Reports
Quadient is only Customer Communications Management (CCM) solution provider to be named a Leader in the SPARK Matrix™ for both CJM and CCM
According to Quadrant Knowledge Solutions:
- The customer journey mapping market is expected to grow at a CAGR of 46.1% from 2020-2025.
- Global CJM vendors continue to gain significant market traction with direct inquiries from large enterprise organizations and their partner networks.
- The CJM market is expected to grow to reach over $822.5 million by 2025.
This Quadrant Knowledge Solutions' research report includes:
- A detailed analysis of the global market regarding short-term and long-term growth opportunities, emerging technology trends, market trends and future market outlook.
- Strategic information for users to evaluate different vendors' capabilities, competitive differentiation, and market position.
- Ranking and positioning of leading customer journey mapping vendors with a global impact.
Summary of key research findings
Quadient's Customer Journey Mapping solution offers comprehensive capabilities including the ability to:
- Integrate with project management systems and 3rd party platforms
- The ability to connect multiple maps to each other along with a global map
- Preview current in production communication touchpoints
- Collaborate with teams across the organization with multiple roles to improve C in role-specific ways
"Quadient's CJM solution is distinguished by its approach of providing a customer journey mapping tool designed for customer communication portfolio management, connecting often ignored touchpoints to CX strategies."
You can also access a complimentary copy of the 2021 SPARK Matrix™: Customer Communication Management here.