Santander Bank UK: Taking Onboarding to the Next Level
Winner of the 2019 Celent Model Bank Award
Santander Bank UK was recognised with a 2019 Celent Model Bank Award for their cutting-edge Corporate Digital Onboarding (CDO) experience through the use of digital forms powered by Quadient Inspire.
Key achievements include:
• Greatly improved customer experience
• Significant reduction in onboarding and customer data entry time
• Single digital communication at the point of account opening
• Improved back office performance
Santander UK recognised the power of excelling at client onboarding: competitive differentiation at the beginning of the relationship, and expedited customer engagement and service utilisation.
Santander built a cutting-edge Corporate Digital Onboarding (CDO) thanks to its comprehensive, customer- and employee-centric approach, use of dynamic digital forms with Quadient Inspire, API-based services, and RPA functionality.
This Celent case study examines the implementation, and how Santander UK is leveraging Quadient Inspire to improve their commercial onboarding process.
Download a copy of the case study to learn more.