Support for your mail-related solution

support team at quadient

Submit a support request.

For faster service, please call 1800 44 349 or sign in to your Myquadient account to request help with:

Billing and Invoices
Supply Questions
Postage Funding Issues
Rate Updates
Repair or Technical Service

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Contact Us

Contact Us

Contact us
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Quadient Near You

Quadient Near You

Find your local office for service and inquiries.

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FAQ

FAQ

Answers to common inquiries regarding postage accounts, invoices and more.

FAQ
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Postage rate info

Postage rate info

Answers to many of your most common inquiries regarding the recent rate updates.

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Quadient Service

Quadient Service

We have assembled one of the industry’s largest national service teams with more than 70 staff on hand in Australia’s major capital cities to provide comprehensive service across our entire range of equipment and systems.

Our Quadient team is backed by reliable regional service dealers and supported by ‘next morning’ parts delivery via DropPoint, so you can be confident of prompt, reliable and efficient service, wherever you are in Australia, to keep your business running at its most productive.

Service Support

Support for your CXM / Quadient Inspire Solution

Quadient CXM team

The Quadient CXM team is committed to providing our clients with the highest quality of maintenance and technical support through our flexible maintenance contract agreements. Whether you require critical care support, regular operational support or are looking to access our latest software updates and documentation, our software experts are ready to help.

Looking for self-guided support? Current customers with maintenance receive complimentary access to Quadient University.  Quadient University is a community platform that functions as a hub for learning, as well as for sharing and exchanging information. The portal is accessed by more than 5500 users from over 1200 companies.

Access University

Contact our support team by selecting a region below:

Please note that email is the preferred method of contacting our support team – offering the fastest and most accurate way to create a support ticket and initiate contact with the support team.

Standard support offers you access to expert technical support during regular business hours, eastern standard time, while platinum offers extended regular support and after hours’ support for critical priority cases.

Quadient support plans

Quadient Inspire Support Plans

Experience

Experience

A rich history of world-class leadership

Backed by the experts

Backed by the experts

Gartner, Forrester, and Aspire

Expertise

Expertise

8 billion personalized experiences annually

Proven results

Proven results

97% customer satisfaction rate