Support for your mail-related solution
Submit a support request.
For faster service, please call 1800 44 349 or sign in to your Myquadient account to request help with:
Billing and Invoices
Supply Questions
Postage Funding Issues
Rate Updates
Repair or Technical Service
Postage rate info
Postage rate info
Answers to many of your most common inquiries regarding the recent rate updates.
postal ratesQuadient Service
We have assembled one of the industry’s largest national service teams with more than 70 staff on hand in Australia’s major capital cities to provide comprehensive service across our entire range of equipment and systems.
Our Quadient team is backed by reliable regional service dealers and supported by ‘next morning’ parts delivery via DropPoint, so you can be confident of prompt, reliable and efficient service, wherever you are in Australia, to keep your business running at its most productive.
Support for your CXM / Quadient Inspire Solution
The Quadient CXM team is committed to providing our clients with the highest quality of maintenance and technical support through our flexible maintenance contract agreements. Whether you require critical care support, regular operational support or are looking to access our latest software updates and documentation, our software experts are ready to help.
Looking for self-guided support? Current customers with maintenance receive complimentary access to Quadient University. Â Quadient University is a community platform that functions as a hub for learning, as well as for sharing and exchanging information. The portal is accessed by more than 5500 users from over 1200 companies.
Contact our support team by selecting a region below:
Postal Software and Data Quality:
1-800.357.3020
support@bccsoftware.com
CCM, CJM and Digital Experience:
CCM, CJM and Digital Experience:
CCM, CJM, Digital Experience:
+420 775 141 087
support@quadient.com
Data quality:
+31 (0)26 355 0600
support-data-emea@quadient.com
Postal:
CCM, CJM, Digital Experience:
Please note that email is the preferred method of contacting our support team – offering the fastest and most accurate way to create a support ticket and initiate contact with the support team.
Standard support offers you access to expert technical support during regular business hours, eastern standard time, while platinum offers extended regular support and after hours’ support for critical priority cases.
Quadient support plans
