Transform your customer experience overnight with high-performance, SaaS customer communications management from the world's most trusted CCM solution provider.
For businesses who need to manage a growing volume of deliveries and returns, we provide smart and secure pick- up, drop-off solutions that offer convenience and peace of mind.
Collaborate across business silos to design actionable customer journey maps, understand customer behaviour in real-time and orchestrate and automate better experiences for your customers.
Quadient migration solutions
Speed up your digital transformation, simplify your communications infrastructure, and reduce your costs with Quadient’s migration solutions and proven methodologies.
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What’s new at Quadient
Introducing Quadient Inspire R14
We are proud to announce the availability of Quadient Inspire Release 14 (R14) – our most advanced and comprehensive release to-date.
Quadient Inspire Interactive enables business users to own and manage content and personalise communications for customers, with the ability to author and manage communication content, and ensure compliance with a flexible review and approval interface.
Quadient Customer Journey Explorer provides unified management of vital customer communication touchpoints, making it possible to understand, measure and optimise each journey to increase customer acquisition, satisfaction and retention.
Customers making meaningful connections with Quadient solutions
The dynamic electronic account statement designed by Inspire is beautiful and informative. Account statements are a bridge between us and our customers. Precision marketing through automatic push advertising enables us to provide customers with relevant product information. Interactive coordination helps us to make whole-process preview a reality, which is really constructive for improving the internal communication and working efficiency of Fubon Bank.
Director of Personal Finance Department, Fubon Bank
Quadient has been extremely helpful in showing us the best way to accomplish certain tasks and they had our employees fully trained in less than six weeks. I’ve worked with many providers over the years and Quadient is at the top when it comes to their knowledge and professionalism.
Policy Business Integration. Top U.S. Insurer
Migration made easy
Quadient’s ability to repurpose legacy applications gave us a risk free, cost-effective solution for highly modernized communications.
Document Services department, Retail and Investment Bank
All departments access the Quadient mailing machine for their own mailings needs: customer correspondence, billing notices and employee communications (HR-related). The Quadient team responds rapidly to our needs, either by phone or in-person, for support.
VP Operations , University Bank
Ease of use makes the machine easy for training multi-users within the company. This has increased efficiency by reducing the workload for the Operations Department. The model we selected also improved our velocity when we process larger volumes of mailings.
VP Operations , University Bank
Superior customer service
Quadient account representatives are diligent in providing a commendable customer experience for us.
Business Professional, United Parcel Service, Inc.