Identifying key priorities
Conducted in 2018, a materiality analysis made it possible to identify and prioritize the issues that matter most to stakeholders and on which the company's action must focus. These challenges were then grouped into five areas: engaging with employees, building customer trust and satisfaction by offering innovative, secure and sustainable solutions and services, acting ethically and responsibly, limiting the company's impact on the environment and acting in communities.
This analysis was carried out in three main stages:
- A study of international standards, a benchmark of industry best practices and a review of the expectations of clients, investors and rating agencies in order to establish a list of the company's CSR issues;
- Consultation of the company's external and internal stakeholders. Interviews were conducted with investors, customers, partners and members of Quadient's Executive Committee. Questionnaires were also sent to all senior leaders and some of the company's employees, representing Quadient's various business units and subsidiaries, as well as to a sample of end users of its solutions and services;
- Analysis of the results of the consultation and calculation of the final scores for each challenge.
The materiality analysis helps us identify and prioritize which challenges matter most to our stakeholders and where Quadient needs to be focusing as a result.
Advancing the CX industry through disruptive innovation
Optimizing CX is a top priority for many businesses as good CX generates positive feelings and emotions, which in turn affects customer behavior and increases loyalty.Learn more