Integrated Accessibility Standards Regulation (IASR), Ontario

Statement of Commitment

Quadient Canada Ltd. believes in equal opportunity and is committed to providing a barrier-free environment that allows all people to maintain their independence and dignity. As an organization, we respect and uphold the requirements set forth under the Accessibility for Ontarians with Disabilities Act (2005) and its associated Regulations and strive to meet the needs of individuals with disabilities in a timely and effective manner.

Intent

The intent of this Accessibility Plan is to record requirements under the Accessibility for Ontarians with Disabilities Act (AODA) in the following areas: Customer Service, Information & Communication, and Employment.

Multi-Year Plan

Initiatives

Current Policies

Date

Accessibility Policies

 

 

 

Quadient Canada Ltd. shall develop, implement, and maintain policies governing how accessibility will be achieved through meeting requirements under AODA regulation.

*IASR Customer Service Policy

 

*IASR Information and Communication Policy

 

*IASR Employment Standards Policy

 

January 2021

Emergency Response Plan

 

 

 

Quadient Canada Ltd. provides emergency procedures when requested.

 

 

 

 

 

 

 

*IASR Emergency Response Plan

 

January 2021

Multi-Year Plan

 

 

 

Quadient Canada Ltd. established and implemented a multi-year accessibility plan to identify and remove barriers and meet legislative compliance.

 

Quadient Canada Ltd. posted the accessibility plan on its external website.

 

The multi-year plan will be reviewed in every five (5) years thereafter along with the Joint Health and Safety Committee (JHSC).

Multi-Year Accessibility Plan

 

 

 

 

Website

 

 

Ongoing Review

January  2021

 

 

 

 

April 2021

 

 

Next review will be January 2026

Website

 

 

Quadient Canada Ltd. is working to ensure the website and web content conforms to the World Wide Consortium Web Content Accessibility Guidelines (WCAG) 2.0, Level A and eventually Level AA.

By achieving compliance with WCAG 2.0, employees and customers will receive web information in an accessible format. This will provide them with equal and appropriate access to the information they need.

 

Pending WCAG Level AA

Ongoing

Feedback

 

 

Quadient Canada established and implemented processes to receive and respond to feedback and are accessible to personals with disabilities by providing accessible format support upon request.

Refer to IASR Customer Service Policy

January 2021

Accessible Formats & Communication Supports

 

 

Quadient Canada Ltd. shall upon request, provide or arrange for the provision of accessible formats and communication supports for persons with disabilities in a timely manner at no extra cost and will consult with the person making the request to determine the suitability of an accessible format or communication support.

 

Quadient Canada Ltd. will notify the public about the availability of accessible formats and communication supports.

Upon request, will provide accessible formats and communication supports for persons with disabilities, specifically information in large font and at no cost

January 2021

Training

 

 

Quadient Canada Ltd. provides AODA training to all employees in Ontario who provide services on behalf of the organization

 

Training provided through HR Downloads

New Hires and Current Employees

 

Review and Update

This document was created January 2021 and will be reviewed and updated by January 2026 by the JHSC.

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