Automating Patient Communication in Health Care
August 23, 2018 started out as a typical uneventful day. No one would have predicted the thunderstorm and lightning strike that the Postal Service was going to hit the mailing industry with that day. Out of nowhere a Federal Register Notice was published where the Postal Service™ noted they were contemplating making changes to the content standards for its largest product (in terms of volume), Marketing Mail letters and flats. In an advanced notice of proposed rulemaking, the proposed change would limit regular and nonprofit, letter-size and flat-size mail, to content that is only paper-based/printed matter; no merchandise or goods will be allowed of any type regardless of “value.”
Since that massive lightning strike, the thunder has been rolling across the entire mailing industry. Two industry associations wrote letters to the Postal Service noting the severe impact a change like this would have on the mailing industry and asked that the Federal Register notice be withdrawn. Discussions also took place among MTAC (Mailers Technical Advisory Committee) Leadership and Postal Leadership, again noting the amount of concern that was being generated. Feedback was provided that additional clarification was needed to ease concern around such a massive and sweeping proposed change.
On September 20, 2018, the Postal Service did issue an Industry Alert which provided clarification to the proposed rulemaking concerns. The industry alert noted that the Postal Service was seeking broad industry feedback to be able to make an informed decision and as of this point no decisions have been made. It also noted that if any changes are made to content standards, the earliest they would be implemented would be 2020. The goal was to ease the mailing industry concern, however, for some, it seemed like a second lighting strike. This time the thunder it triggered was that for those who are not actively staying informed, the 2020 date could be taken as the deadline that they need to get out of the mail.
Based on the concerns that continued to echo across the mailing industry, on September 28th a letter signed by 18 industry association executives and the MTAC Industry Chair was submitted to the Postmaster General. It again asked that she rescind the pending advanced notice of proposed rule as published in the Federal Register. Rarely does the mailing industry see this level of solidarity when it comes to postal issues. Unfortunately, the Postal Service has made the decision that they will not be pulling the Federal Register notice, and the comment period will remain open until the October 22nd deadline that was originally set.
At the MTAC (Mailers Technical Advisory Committee) meeting the week of October 1st, the Postal Service noted that they had already received thousands of comments. While many were form letters they noted that there were over 100 unique comments and feedback that has been submitted. All of this feedback is providing the Postal Service better insight into how mailers are using Marketing Mail as a critical part of their business.
In total, over 4,000 comments were received by the October 22nd deadline. The question now becomes, what happens next? At this point the focus will shift from the turmoil that the proposed Federal Register notice created, to working the issue. The Postal Service and the Mailing Industry need to work collaboratively on this critical topic. This is where MTAC will help facilitate the process moving forward through the use of Task Team and Work Groups.
MTAC Task Teams are small targeted teams whose members are approved by the MTAC Executive Committee. The task team will review the Postal Service categorization of the comments and review the initial responses based on design and content described in the comments. The goal of the Task Team will be to work with the Postal Service and identify areas of Marketing Mail that will not be changing and (ideally) quickly mitigate the concerns for those categories of mail.
The Task Team will also identify areas of Marketing Mail where further discussion with the mailing industry is required around possible changes to requirements. These items will then be moved to one or more MTAC Work Groups. MTAC Work Groups are open for anyone from the mailing industry to participate in these discussions. It will be critical to ensure that these MTAC Work Groups receive broad industry participation to make sure the Postal Service understands the impact any proposed changes in content would have across the entire mailing industry supply chain.
If changes to Marketing Mail content would impact your business, it is strongly recommended that you share your concerns with the mailing industry associations that you are members of, and make sure when these MTAC Work Group are announced (likely early in 2019), that your company gets involved with the discussion that will be taking place to be a part of the recommendations that are ultimately created.