When inbound parcel volumes increase, already busy mailrooms can feel increasingly strained. For businesses that sell online, volume spikes can be seasonal and linked to returned goods after peak shopping times. For others, the rise in popularity of online shopping, coupled with the convenience of having orders delivered to work, can mean that mailrooms handle a high number of personal as well as corporate deliveries.

In fact, one Australian survey suggests that as many as 50 percent of employees have online orders delivered to work resulting in many mailrooms implementing bans on personal deliveries to workplace.   

Manual Tasks and Multi-Handling 

Managing inbound deliveries presents a number of challenges. It may be difficult to identify recipients and where they’re located. Notifying them may be tricky and delivering the item to them can be simpler said than done. All of which adds up to a series of manual tasks where a single item is handled multiple times. It can be frustrating for mailroom and recipient alike.  
Parcels can get stuck in the system, be incorrectly delivered or even go missing. Valuable employee time can be swallowed up trying to resolve issues and items lost in transit may have to be replaced, at avoidable cost. To ease the pressure, streamline tasks and speed up internal deliveries, a more effective way of doing things is needed.  


Inbound Parcel Tracking for Reliability and Visibility 

An inbound mail tracking system records the arrival of parcels on-site and tracks them through to delivery. It assists mailroom employees by providing a more reliable end-to-end system and protects all participants in the process through transparency and full visibility of each parcel as it makes its journey, ending with electronic proof of delivery.  
Such a system comprises recording and labelling software to register items, handheld scanners for real-time status tracking, and recording and tracking software for insight into a parcels history and final proof of delivery (when recipients sign for delivery).   
By streamlining how parcels are received and delivered, enterprises can enjoy a faster, more efficient process and deliver a high-quality service to internal customers. Whenever external factors cause spikes in inbound parcel deliveries, it can help keep inbound mail moving. 

Related Resources

remote work ebook cover

The Evolving Workplace: How Global Trends are Hitting Home for SMBs

Studies across the globe are predicting that on average 40% of the corporate workforce will be spending part of their week working from home by 2025. The future of work is...

how automation helps businesses

Webinar Replay: How Automation is Revolutionizing Business Processes for SMBs

WATCH THE WEBINAR REPLAY Automation is necessary to the future of your business and the successful engagement of your workforce.  It is the first step on the path to digital transformation not...
2021 Aspire Leaderboard Quadient
Analyst Report

Quadient Named a Leader in the 2021 Aspire Leaderboard for CCM

Quadient has been recognized as an Overall Leader in the 2021 Aspire Leaderboard for Customer Communications Management
A Blueprint for Smart City Success
Case Study

A Blueprint for Smart City Success

Case Study - PLS Tokyo


A rich history of world-class leadership

Backed by the experts

Backed by the experts

Gartner, Forrester, and Aspire



8 billion personalized experiences annually

Proven results

Proven results

97% customer satisfaction rate