Hurricane Relief: Quadient (Formerly Neopost) is Here to Help Our Customers
Neopost USA is committed to supporting our employees, customers and communities in the southern regions of the United States.
We want to do everything possible to help our customers recover from the devastation left by Hurricane Harvey in Texas and the storm
in Louisiana, as well as prepare for Hurricane Irma as it heads towards Florida this weekend.
We want to make it fast and easy for our customers to send and receive mail and digital documents, as well as connect with their customers as soon as possible. Neopost USA has established the following efforts to help our customers maintain full mail center efficiency.
Accommodating Our Customers
All customers who need assistance are encouraged to call the Customer Interaction Center at 1.800.636.7678 (1.800.NEOPOST) and identify themselves as Hurricane victims.
Helping Customers with Leases Covered by MailProtect
Our CIC-based Customer Service Administration team will verify that you are covered by our MailProtect program. MailProtect is a low-cost benefit program that protects your leased equipment against unexpected damage.
If your lease is covered by MailProtect, please call Great American Insurance Group at 1.800.833.3549 or send an email to firstname.lastname@example.org. The Great American Insurance Group Claims Department will ask for details about lost or damaged equipment and notify MailFinance about the outcome of the claim.
Customers with Leases Not Covered By MailProtect
Our CIC-based Customer Service Administration team can help. Call the Customer Interaction Center at 1.800.636.7678 (1.800.NEOPOST) and they can create a support strategy tailored to your needs.
MailFinance will work directly with you and your local office to replace or repair the leased equipment or settle your lease obligations.
Neopost USA is here to help as your business partner in customer communications, mailing, shipping and document management solutions.