Parcel Lockers are automated electronic locker systems that provide convenient, safe, contact-free package delivery. Parcel lockers are not a new solution, but their popularity has sky-rocketed since the COVID pandemic introduced consumers to new ways of thinking about package retrieval. According to Fortune Business Insights, the smart parcel locker market size is expected to reach 1,438.9 million USD by 2027, with an impressive CAGR of 12.2% between 2020 and 2027.

Parcel lockers are designed to be simple to use. When a package is delivered to the locker, a barcode is scanned, a locker door opens automatically, the package goes in, and the door locks securely when it is closed. A notice is then sent via email or text message to the end users' phone to inform them of their parcel’s availability. At their convenience, the recipient goes to the parcel locker, enters the one-time PIN, or scans the unique barcode that was sent to them via an email or SMS, and the locker door pops open. They retrieve their package, and that space is now available for a new delivery.

Growing adoption across a wide range of industries

Thanks to the versatility of parcel lockers, industries ranging from retail and higher education to multifamily are embracing them as they provide a modern, contactless solution for parcel deliveries that can also be used to create a unique offering outside of package delivery.

Parcel lockers in the retail industry

Retail establishments find parcel lockers particularly appealing since it allows them to give customers the choice of having a package delivered or returned using Click-and-Collect. If a customer chooses to retrieve their purchase from a parcel locker, they may well do further shopping in the store. Parcel lockers can also be paired to exclusive offerings for customers, such as exclusive product samples, special prize giveaways, or coupons – all of which help to increase foot traffic in-store, building customer loyalty while driving revenue growth.

Parcel lockers in higher education

For universities, parcel lockers were originally slated for mail centers, but they have become valuable for other purposes. Bookstores, libraries, and athletic events on campus have all found ways to save time and money by creating a contact-free, convenient parcel locker network, also known as Campus HubTM. In the case of stadium events, parcel lockers also serve as a place to leave items not allowed into the concert or game.

Parcel lockers in multifamily

Parcel lockers remove time restrictions from package collection and returns for multifamily residences. In multifamily communities, residents can retrieve their packages from parcel lockers whenever it’s convenient for them, even if that’s in the middle of the night! Outside of parcel delivery and collection, property management can also utilize their parcel lockers in a number of ways, such as distributing and retrieving important documents, providing keys for apartment walkthroughs, or for maintenance uses– all of which is now made contactless, thanks to the parcel locker.

Quadient is the best source for parcel lockers.

Our parcel lockers are:

  • Secure. An automatic log is kept of every drop-off and pick-up for full chain-of-custody visibility, and the sturdy steel lockers keep all contents safe.
  • Convenient. Packages are available for easy retrieval, 24/7.
  • Affordable. They reduce labor, as fewer resources are required for parcel management, distribution, and pick-up.
  • Carrier agnostic. Any delivery carrier can deliver to our parcel lockers.
  • Contactless. There is no contact during delivery, collection, or returns.

With our expert analytics solutions, you can receive instantaneous summaries on how the lockers are being used, capacity and turnover rates, and see when stale packages need to be removed.

Our parcel locker units come in a wide variety of sizes. They can even be kept outside.

Are you ready to deliver differently?

Within a parcel locker, individual lockers can be arranged in varying sizes to accommodate any incoming package. Parcel lockers can be customized with a logo, or other designs, to match the building decor or a specific aesthetic.

Contact us today to learn more about how Quadient Parcel Lockers will allow you to deliver differently.

Alexandrea Purvis

Alexandrea Purvis

Content Marketing Specialist- Parcel Locker Solutions

Alexandrea Purvis is the Content Marketing Specialist for Parcel Locker Solutions at Quadient, responsible for the development and execution of Quadient's global content strategy for Parcel Locker Solutions. Alexandrea has more than 5 years of experience in the technology industry and has created and implemented key marketing strategies that are engaging and increase brand awareness around parcel lockers. Alexandrea holds a B.A. from the University of Central Florida and an M.A. from Lille 1 University of Science and Technology. 

Related Resources

IDC MarketScape Cloud CCM 2022 Report_Preview
Analyst Report

IDC MarketScape: Worldwide Cloud CCM Applications 2022 Assessment

Get complimentary access to the highly anticipated IDC MarketScape: Worldwide Cloud Customer Communications Management Applications 2022 Vendor Assessment, a report that provides...


Canada Post Mailing and Shipping Guide

Make sure that everyone in the office has the most Canada Post current rates around shipping and mailing. Learn about to the most popular services to save money!


The new Quadient iX-7 postage machine is the best small business solutions for sending letters and parcels. Have access to exclusive Canada Post rates. Watch now!


The new Quadient iX-5 postage machine is the best small business solutions for sending letters and parcels. Have access to exclusive Canada Post rates. Watch now!


A rich history of world-class leadership

Backed by the experts

Backed by the experts

Gartner, Forrester, and Aspire



8 billion personalized experiences annually

Proven results

Proven results

97% customer satisfaction rate