
CREATE
Quickly create detailed maps with drag and drop tools.

CONNECT
Connect communications to every touchpoint.

COLLABORATE
Collaborate internally and share real-time feedback.

ACT
Make changes in real-time.
CX Transformation, at your fingertips
Quadient Customer Journey Mapping makes it easy for stakeholders across your organization to view – and take action to improve – your entire portfolio of customer communications through a single web interface.

Bring the customer journey to life
Gain full visibility by linking journey maps directly to the digital and physical touchpoints your customers interact with, including contracts, statements, emails, audio and video files, digital ads and more.
Complimentary Gartner Report
"Market Guide for Customer Journey Analytics, 2019"

Gain visibility and insight into the customer experience
Create and view maps as a whole, or drill down into specific touchpoints to gain insight into your customers’ feelings in context. Ensure consistent experiences across the entire customer journey by providing instantaneous feedback to content creators and communications owners.

Make CX improvements faster
Eliminate never-ending email chains, confusion over ownership and lengthy change management processes. Quadient Customer Journey Mapping enables internal stakeholders to collaborate and share ongoing feedback directly within the interface. Comments are automatically routed to owners who make the necessary changes as required.
Complimentary Ovum Report:
"Customer Journey Management's Path to Optimization"
将信息转变为行动

精心安排,提供出色体验
Quadient Customer Journey Explorer 帮助公司实时了解客户行为,与高度个性化的相关内容智能交互,并提供下一批最佳行动来影响客户行为,通过这些精心安排,为客户提供出色体验。
通过使用 Customer Journey Explorer,CX 专业人员能够全面深入地了解旅程中最有效的步骤和互动,从而可以了解、评估和优化每次旅程,提高客户赢取率、客户满意度和留存率。
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