Create

CREATE

Quickly create detailed maps with drag and drop tools.

Connect

CONNECT

Connect communications to every touchpoint.

Collaborate

COLLABORATE

Collaborate internally and share real-time feedback.

Act

ACT

Make changes in real-time. 

CX Transformation, at your fingertips

Quadient Customer Journey Mapping makes it easy for stakeholders across your organization to view – and take action to improve – your entire portfolio of customer communications through a single web interface.

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Bring the customer journey to life

Bring the customer journey to life

Gain full visibility by linking journey maps directly to the digital and physical touchpoints your customers interact with, including contracts, statements, emails, audio and video files, digital ads and more.

Complimentary Gartner Report
"Market Guide for Customer Journey Analytics, 2019"

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Gain visibility and insight into the customer experience

Gain visibility and insight into the customer experience

Create and view maps as a whole, or drill down into specific touchpoints to gain insight into your customers’ feelings in context. Ensure consistent experiences across the entire customer journey by providing instantaneous feedback to content creators and communications owners.

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Make CX improvements faster

Make CX improvements faster

Eliminate never-ending email chains, confusion over ownership and lengthy change management processes. Quadient Customer Journey Mapping enables internal stakeholders to collaborate and share ongoing feedback directly within the interface. Comments are automatically routed to owners who make the necessary changes as required.

Complimentary Ovum Report:
"Customer Journey Management's Path to Optimization"

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将信息转变为行动

客户旅程协调分析

精心安排,提供出色体验

Quadient Customer Journey Explorer 帮助公司实时了解客户行为,与高度个性化的相关内容智能交互,并提供下一批最佳行动来影响客户行为,通过这些精心安排,为客户提供出色体验。

通过使用 Customer Journey Explorer,CX 专业人员能够全面深入地了解旅程中最有效的步骤和互动,从而可以了解、评估和优化每次旅程,提高客户赢取率、客户满意度和留存率。

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Quadient 在 2020 年 Aspire CCM 排行榜中被评为全面领导者

 

Quadient 在 2020 年 Aspire 排行榜中连续三年被评为全面领导者 (Overall Leader),该排行榜是一个在线品牌定位门户网站,致力于为客户沟通管理 (CCM) 提供商提供动态交互式供应商比较服务。 

Quadient 赠送 30 天免费访问 2020 年 Aspire 排行榜门户的天数。

访问排行榜
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Experience

Experience

A rich history of world-class leadership

Backed by the experts

Backed by the experts

Gartner, Forrester, and Aspire

Expertise

Expertise

8 billion personalized experiences annually

Proven results

Proven results

97% customer satisfaction rate