Eliminate redundant systems

Eliminate redundant systems

Every redundant communication system means duplication of efforts, higher software maintenance fees, greater complexity, and a fragmented customer experience.

Unify your communications

Unify your communications

Quadient helps companies create a nimble, effective, and unified omnichannel-native customer communications infrastructure to improve the customer experience. 

Speed digital transformation

Speed digital transformation

InspireXpress analyzes, processes, and optimizes new communications from your existing communication output at incredible speeds using Artificial Intelligence. 

A content-first approach

A content-first approach

Quadient helps companies create a nimble, effective, and unified omnichannel-native customer communications infrastructure to improve the customer experience. Our powerful migration tools and proven methodologies apply artificial intelligence (AI), machine learning (ML), and natural language processing (NLP) to the time-consuming problem of retiring legacy CCM systems, saving thousands of person-hours.

Our content-first approach analyzes, processes, and optimizes new communications from your existing communication output at incredible speeds using Artificial Intelligence (AI) technology in concert with other technologies. 

Content extraction & mining

Content extraction & mining

InspireXpress begins by reading thousands, or even millions, of pages, looking to extract reusable content, identify variables within text, and discern underlying patterns within your communication portfolio. Ultra-high-volume comparisons examine any (and all) types of output, regardless of the technology. This means that your communications, whether they are AFP, PDF, PCL, email, or HTML, are cross compared, mined for content, and used to regenerate a more efficient communications portfolio. 

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Consolidation & organization

Consolidation & organization

When completed, InspireXpress creates a library of extracted content (blocks of text, headings, images, etc.) that are ready to be renamed, organized, and optimized. The AI consolidates the content into the right applications to form the foundation of your future communication strategy. The AI recursively reprocesses the content of every communication to present options for more efficient organization. 

Identify redundancies, similarities & commonalities

Identify redundancies, similarities & commonalities

Next, InspireXpress identifies redundant content, similar content, and other commonalities that can be turned into efficiencies. Generally, when there are hundreds or thousands of templates, this approach reduces the amount of content by 75% through consolidation and optimization. 

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Consolidation & deployment

Consolidation & deployment

Consolidation reduces the components required in your communication portfolio, lowering your management costs and increasing operational flexibility. Once the applications are analyzed, the AI constructs a communication portfolio with as few content and template elements as possible to support your business needs. Cloud-based templates allow you to rename, add notes, and control your portfolio’s future structure; it’s easy to improve your portfolio before you export it to your new CCM system. 

When your optimization is complete, your new applications and content are automatically exported to Quadient Inspire, as the core elements of your digitally transformed omnichannel customer experience portfolio. 

Create better experiences with less complexity

Create better experiences with less complexity

When the work is easier, your business is able to “do more with less” because the environment is less complex. You have removed redundant technology, reduced duplicate content, and streamlined the design process. This also requires fewer people, less coordination, and fewer expensive maintenance agreements with multiple software vendors. 

Managing a smaller portfolio of content is much easier from a design, compliance, and deployment perspective. It reduces ongoing operational costs, improves time-to-market, and results in higher-quality customer communications. 

Complimentary Madison Advisors Report
"Platform Consolidation Made Easy with InspireXpress"

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Quadient 在 2020 年 Aspire CCM 排行榜中被评为全面领导者

Quadient 在 2020 年 Aspire 排行榜中连续三年被评为全面领导者 (Overall Leader),该排行榜是一个在线品牌定位门户网站,致力于为客户沟通管理 (CCM) 提供商提供动态交互式供应商比较服务。 

Quadient 赠送 30 天免费访问 2020 年 Aspire 排行榜门户的天数。

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Related solutions

Quadient Inspire

Quadient Inspire Platform

Quadient Inspire Platform

Quadient Inspire enables organizations to create and deliver personalized, compliant communications across all channels, from one centralized hub.

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Quadient Digital Advantage Suite

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Develop personalized mobile and web experiences that are fully integrated with core systems and aligned with non-digital channels as well.

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Quadient Customer Journey Mapping

Quadient Customer Journey Mapping

Quadient Customer Journey Mapping

Collaborate across business silos with actionable customer journey maps that incorporate digital and physical communications for real-time CX improvement.

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Experience

Experience

A rich history of world-class leadership

Backed by the experts

Backed by the experts

Gartner, Forrester, and Aspire

Expertise

Expertise

8 billion personalized experiences annually

Proven results

Proven results

97% customer satisfaction rate