Integrated Service and Support

Each MailCare program is a uniquely integrated service and support solution that allows you to choose the level of service and support you're comfortable with. 

MailCare Plans

Each plan offers different levels of service to provide you with the support you need at a price that suits your budget.

Models: IS-280, IN-360

  Services MailCare Basics Premium Plus MailCare

 

Remote Services

Phone support

Unlimited

Unlimited

Quadient Postage Funds

Per transaction fee

Included

Myquadient

Monthly subscription

Subscription included

Postage rate updates

Per rate update fee

Rate change protection program

Postage refills

Per refill fee

Included

 

Product Services

Installation

Self-installation

Self-installation

On-site support

Optional - hourly fee

Optional - hourly fee

Training program

Self training included

Self training Included

Replacement parts

Product replacement program - shipping extra

Product replacement program - shipping included

Delivery

Extra fee

Included

Models: IN-600H, IN-600A, IN-700, IS-5000, IS-6000

  Services MailCare Basics Premium Plus MailCare

 

Remote services

Phone support

Unlimited

Unlimited

Quadient Postage Funds

Per transaction fee

Included

Myquadient

Monthly subscription

Subscription included

Postage rate updates

Per rate update fee

Rate change protection program

Postage refills

Per refill fee

Included

 

Product services

Installation

By a Quadient Technician - hourly fee

By a Quadient Technician - included

On-site support

Hourly Fee

Included

Preventive maintenance program

Not available

1 PM call per year and 1-hour refresher training session

Training program

Basic on-site training

Comprehensive on-site training

Replacement parts

As per Quadient price list

Included

Guaranteed on-site response time

 

3 Business Days

 

8 hours*

Delivery

Extra fee

Included

 

Experience

Experience

A rich history of world-class leadership

Backed by the experts

Backed by the experts

Gartner, Forrester, and Aspire

Expertise

Expertise

8 billion personalized experiences annually

Proven results

Proven results

97% customer satisfaction rate