Integrated Service and Support
Each MailCare program is a uniquely integrated service and support solution that allows you to choose the level of service and support you're comfortable with.
MailCare Plans
Each plan offers different levels of service to provide you with the support you need at a price that suits your budget.
Models: IS-280, IN-360 |
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| Services | MailCare Basics | Premium Plus MailCare | |
|---|---|---|---|
|
Remote Services |
Phone support |
Unlimited |
Unlimited |
|
Quadient Postage Funds |
Per transaction fee |
Included |
|
|
Myquadient |
Monthly subscription |
Subscription included |
|
|
Postage rate updates |
Per rate update fee |
Rate change protection program |
|
|
Postage refills |
Per refill fee |
Included |
|
|
Product Services |
Installation |
Self-installation |
Self-installation |
|
On-site support |
Optional - hourly fee |
Optional - hourly fee |
|
|
Training program |
Self training included |
Self training Included |
|
|
Replacement parts |
Product replacement program - shipping extra |
Product replacement program - shipping included |
|
|
Delivery |
Extra fee |
Included |
|
Models: IN-600H, IN-600A, IN-700, IS-5000, IS-6000 |
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| Services | MailCare Basics | Premium Plus MailCare | |
|
Remote services |
Phone support |
Unlimited |
Unlimited |
|
Quadient Postage Funds |
Per transaction fee |
Included |
|
|
Myquadient |
Monthly subscription |
Subscription included |
|
|
Postage rate updates |
Per rate update fee |
Rate change protection program |
|
|
Postage refills |
Per refill fee |
Included |
|
|
Product services |
Installation |
By a Quadient Technician - hourly fee |
By a Quadient Technician - included |
|
On-site support |
Hourly Fee |
Included |
|
|
Preventive maintenance program |
Not available |
1 PM call per year and 1-hour refresher training session |
|
|
Training program |
Basic on-site training |
Comprehensive on-site training |
|
|
Replacement parts |
As per Quadient price list |
Included |
|
|
Guaranteed on-site response time |
3 Business Days |
8 hours* |
|
|
Delivery |
Extra fee |
Included |
|
