Quadient's knowledgeable Customer Service Team in Toronto is available to assist you Monday to Friday, 8:30am to 6:00pm EST.
With Quadient’s pre-paid Digital Postage On Call (DPOC) service, downloading postage to your mailing system is quick and easy.
If you’re not sure how much postage is available in your DPOC account, instruction to access this information is here.
On January 13, 2020 Canada Post letter and parcel rates will be increasing for commercial customers. This is a regulated change that requires an update to all Canadian mailing systems.
If your mailing system indicates that the meter is locked, you need to connect to the e-Services centre in order to transfer the meter’s usage history back to Canada Post.
Quadient Certified Supplies
Your Quadient mailing system has been designed with quality and maximum reliability in mind. In order to ensure 100% customer satisfaction, we recommend ordering all your mailing supplies directly from Quadient or an Authorized Quadient Dealer Partner.
NeoFunds™ is a simple Postage On Demand service that allows you to access a line of credit to refill your Mailing System as often as you need. It works just like the overdraft protection your bank provides.
Frequently Asked Questions
Quadient always strives for excellent customer experiences and wants to hear from you. Please call us at 1-800-661-0200 and your call will be directed to the appropriate person.
Please call 1-800-636-7678 and ask to speak with a Quadient Leasing representative.
Please call us at 1-800-661-0200 to inquire about the status of your supplies order. Please call your account executive for tracking all other orders.
Our accounts receivable representatives can be contacted at 1-800-636-7678.
When you prepare your cheque for postage, please do not include meter rental and/or lease payment on the same cheque. Combined payments will delay the processing of your cheque.
Quadient's headquarters is located at:
150 Steelcase Road West,
Markham ON L3R 3J9
If you are sending a cheque for postage, please make the cheque out to DPOC with your account number noted. Cheques for meter rental invoices should be made out to Quadient Canada Ltd and cheques for equipment leases should be made out to Quadient Leasing Canada Ltd.
Yes, your account executive can assist you in setting up a master postage account for all your locations.
By using a Quadient mailing system in combination with mail preparation software, you can take advantage of the volume discounts available for services like Addressed and Unaddressed Admail. Please contact your Account Executive for more information
All Quadient postage meters meet Canada Post (CPC) requirements.