With Quadient, you have made an important investment in improving your customer experience, accelerating response rates to your communications and increasing your cash flow. However, that investment is just the beginning. Quadient offers a comprehensive suite of professional services to help you maximize the value you get out of your investment. Our team of world-class project management professionals and consultants take a holistic, evolutionary approach to implementing the solution you select. 

 

installation and configuration

Installation and configuration

Canadian-based experts supported by an international team of programmers and engineers are ready to help you:

  • Configure your overall solution 
  • Correctly install the application
  • Configure your user interface according to your way of working 
  • Ensure rapid and optimal use of your new solution

Our professional services team will ensure your company is always up to date with the latest templates and regulatory language changes, reducing the strain on your IT department. 

training and instruction

Training and instruction

Installing a solution is one thing; using it properly is another. For this reason, all users and operators receive extensive and practical training immediately after the configuration is complete, so they are familiar and comfortable with the solution and its various functions.

Whether it is a new employee, a solution upgrade or a simple refresh, you can contact our technical service team anytime to schedule a training session tailor-made to your needs. 

customer support

Customer support

World-class support of your solution is our primary focus, which is why Quadient provides you with a bi-lingual, Canada-based helpdesk. Our helpdesk tries to resolve every problem and every question during the first call so you can focus on what you do best.  

professional services

Why trust Quadient Professional Services

Our team of seasoned professionals helps design and implement solutions based on an open architecture, allowing you to leverage the data sitting in legacy systems and siloed applications. 

Quadient Professional Services helps you: 

  • Streamline processes, reduce costs and achieve greater agility 
  • Build and deliver consistent, compliant, secure multi-channel communications 
  • Add dynamic communications capabilities to personalized communications 
  • Using our unique plug-in architecture, integrate with third-party solutions 

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Experience

Experience

A rich history of world-class leadership

Backed by the experts

Backed by the experts

Gartner, Forrester, and Aspire

Expertise

Expertise

8 billion personalized experiences annually

Proven results

Proven results

97% customer satisfaction rate