BMO: Digital Transformation in Personal Banking

Celent Case Study - BMO: Digital Transformation in Personal Banking

BMO Bank of Montreal was recognized by Celent as the winner of the Model Bank 2017 award for Process Automation for the most effective deployment of technology to automate business processes or decision-making. Celent's annual Model Bank Awards recognize the best practices of technology usage in different areas critical to success in banking.

The award-winning initiative was integral to BMO's strategy to meet the heightened expectations of customers by accelerating the deployment of digital capabilities. To undertake this transformation of its business, BMO adopted Quadient's customer communications management technology to build a solution that enabled a seamless and intuitive customer and employee experience.

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Experience

Experience

A rich history of world-class leadership

Backed by the experts

Backed by the experts

Gartner, Forrester, and Aspire

Expertise

Expertise

8 billion personalized experiences annually

Proven results

Proven results

97% customer satisfaction rate