The Customer Experience Health Check for 2019
THE CUSTOMER EXPERIENCE HEALTH CHECK FOR 2019
We are living in an evolving world today, where all customers are exceedingly connected, and technology is highly digital. Customers are educated, bombarded and spoilt for choice. Differentiation via price and features is no longer sufficient; customers today place significance on favorable experiences as the most desired option when making purchasing choices.
This white paper outlines the key CX trends that CX professionals must address to be prepare for 2019 and beyond. It also provides a comprehensive checklist to perform your own CX health check.
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