Sodexo ensures client satisfaction through mail tracking from Quadient

Sodexo approached Quadient to recommend a mail management solution to record and track the arrival of important mail into one of its government client’s organisations.

Sodexo ensures client satisfaction through mail tracking from Quadient

The success of the WTS implementation for Sodexo’s government client was the culmination of Quadient and Sodexo working together to deliver the right solution in the right way.

Challenge
In 2019, a government organisation approached Sodexo to recommend a solution to track and manage time-sensitive, confidential inbound mail.

Results
Every single mail item has been received and tracked to recipient. Records show when every item was delivered, to whom, along with a signature. Solution WTS tracks parcels and important mail items from the time they arrive on-site through each delivery stage until handover to the end recipient, when electronic proof of delivery can be captured.

Method
The success of the WTS implementation was the culmination of Quadient and Sodexo working together to deliver the right solution in the right way.

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Experience

Experience

A rich history of world-class leadership

Backed by the experts

Backed by the experts

Gartner, Forrester, and Aspire

Expertise

Expertise

8 billion personalized experiences annually

Proven results

Proven results

97% customer satisfaction rate